I agree ....contact Consumer affairs. Sounds to me that someone has
taken the machine home for a 'play'. I had the same happen with a
bass guitar I bought....ordered from new, but clearly 'used or played
stock'. I got them to throw in a new case and drop the price $200.
Also, a friend bought a 'new' Hyundai with several hundred
kilometres on it from where the salesperson had taken it out for
weekends and dates. Consumer affairs definitely helped out with this
case.
Glad that it all turned out well.
Phil
On 28/4/04 10:58 AM, "Paul Day" <[EMAIL PROTECTED]> wrote:
*sigh*
Does anyone have any advice for me on where I can go from here?
I'm having fun with NextByte Nedlands at the moment. I bought a new
PowerBook and got given a 2nd hand one. They're now saying I was _told_ I
was being given a 2nd hand model (while still paying full-price)...
Problems with the PowerBook I was given:
- Didn't come with a power adapter. One is apparently on order.
- Didn't come with a travel plug.
- Didn't come with the modem telephone line cable.
- Power cord has a 6mm long cut in the outer sheath.
- Packagaing all openned multiple times, slightly damaged - obviously old
and used.
- Head of 3rd screw in battery bay stripped.
- Metal case around battery/latch button warped.
- Fingerprint tarnishes inside the battery and RAM bays.
- Came with 10.2 DVD in the drive with no documentation or license.
Collected 10.3 the next day and it was only an upgrade set and was CDs
rather than a DVD. Bit hard to do a fresh install with an upgrade set.
- Came with an _iBook_ RCA/svideo adapter that I've since returned.
The fun I've been having:
Fri 16/04 - Picked up pBook.
Sat 17/04 - Returned iBook RCA adapter, returned 10.2 DVD, picked up 10.3
_upgrade_ CDs, got lent a power adapter.
Sat 17/04 - Submitted a complaint by email to NextByte Nedlands outling
issues I wanted corrected.
Tues 20/04 - No response so submitted a follow-up by email asking for a
response.
Wed 21/04 - No response from Nedlands so emailed head office asking for a
new PowerBook in box.
Thu 22/04 - No response from Nedlands or head-office. Rang NextByte and
spoke to Pete (Manager?). He said Christain was handling that for me but
was busy - can he call me back.
Thu 22/04 - No response from NextByte Nedlands. Sent formal complaint to
Apple at [EMAIL PROTECTED], address suggested by AppleCare telphone
operator.
Thu 22/04 - AppleCare contacted Nedlands. Nedlands told them I was advised
multiple times I was getting a 2nd hand machine (while still paying RRP)
which is incorrect. Still no call from NextByte Nedlands.
Does anyone have any advice for me on where to go from here? :( I thought
owning a sexy new PowerBook would be fun...
PD
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I believe contacting Dept of Consumer Affairs is well overdue.
It has worked for me.
But the lesson I have learnt is "get them involved when the problem starts"
--
Regards,
Stephen Chape
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Phillip Arena PhD
We have only ONE Earth
