On 26/04/2005, at 7:00 AM, Roger and Rosemary Horton wrote:
On 25/04/2005, at 4:28 PM, Nancy McIntyre wrote:
They needed telling. Their member photo site is basically
inaccessible in Safari and even in Firefox it ain't much chop.
Nor can you use their backup service if you have a mac
all this quite a flaw in their otherwise excellent service.
Yes. However I want to emphasise that westnet's service - where it
matters most - in provision of network and the absolutely best support
desk in the known universe is streets ahead of the next competitor.
For example, I recently tracked a transient DNS problem down to "most
likely" in their network - using apple's troubleshooting pages - and an
intelligent and switched on Beau twigged immmediately that I had missed
a notice about DNS number change. Somehow I just know if I had wanted
help at another isp, I would have first had to wait for half an hour
to speak 'live' and then would have got on to a timid trainee with
hearing problems ;-/
And most importantly, the support staff are all very mac inquisitive.
And too, I think everyone would agree that the reply re the flash
problem was well researched and helpful - as far as it went. By the
way, I haven't yet had a reply to their offer to follow up and in my
experience, this usually means that something is getting investigated.
If people are annoyed by the website stuff like we have pointed out,
maybe an email or two from several different mac users might tickle
management along?
Nancy M
