on 29/09/05 08:37, Diana & Graham Stevens at [EMAIL PROTECTED] wrote: > I am trying to download TIFF images from British > Origins again. I had trouble with a Run Time > error back in March but eventually succeeded in > downloading using Internet Explorer with Graphic > Converter as the 'helper application'.
In the past I have downloaded Tiff files of census images from <http://www.census.pro.gov.uk> and found that they opened OK with Quicktime Pictureviewer. That said, with other images I often find that some corruption when downloading will leave them not openable in Quicktime but most time Graphic Converter will open them. I always prefer to download files like this to the desktop and then open them directly rather than use the browser with "file helpers" Once you have the file you can try any variety of image viewer you have (or find others via, say, Version tracker) although I'd be very surprised if Graphic Converter couldn't open any kind of Tiff. > This time I foolishly paid a 12 month > subscription and now I can't get it to work at > all. > > First I followed the instructions on the site and > downloaded Accel ViewTIFF. Accel's demo TIFF file > downloaded after I disabled QuickTime for > stationary images in Safari. When I tried to get > the British Origins image it downloaded ("image - > 100% complete") but then I got an error message: > "Cannot display TIFF document (Unsupported compression mode -7)" > > The same error occurred in Internet Explorer. > Again this sounds like you are trying to open them with the browser & a "file helper". Are you able to just download the file to the desktop (or other appropriate download folder). With either Safari or Internet Explorer just right-click (or control-click) on the link to the TIFF file and choose the "download link to disk" option. Sometimes, if the link is not directly to the file but initiates some trickery to generate the file, the "download link to disk" option may not be available - in this case I have had some success by temporarily changing the browser preferences to download directly rather than use a helper. Eg, on my version of explorer under "Download Options" set the "Download Destination" to "Always download files to the download folder" rather than "Always use download location from appropriate file helpers" . I don't use safari much but on my version of Safari, I would try unticking the "Open safe files after downloading" box. > If any one has any suggestions (apart from > shooting myself for wasting £22.50) I should be > very grateful. As discussed above, I would definitely try and separate the downloading from the file opening. If you can actually download the file to the computer then you should be able to find some way to open it. If the file downloads OK but the problem is just a Mac viewer I'd be surprised cos AFAIK that would mean a non standard TIFF file and they are trying to tell you they are using an industry standard. However you would at least have the file and if the only thing that will open it is a windows viewer you may have the option of opening it on a PC and saving it in a more "standard" "standard format"! I suspect the problem may lie with the the fact that you are trying to open it through the browser with a helper application. So try and keep the helper application out of the loop. Of course, the above is all very general and may not address the problem at all - but it should be pretty easy to give it a try! Hope that helps Cheers Neil -- Neil R. Houghton Albany, Western Australia Tel: +61 8 9841 6063 Fax: +61 8 9841 6137 Email: [EMAIL PROTECTED]
