I have a noisy phone line. When the home phone rings I lose the ADSL
connection. Is this the case for your friend?
Rob Phillips
On 03/09/2010, at 16:01, "Laura Webb" <el...@iinet.net.au> wrote:
Hi Ronni
I've been able to speak to my friend and here are the answers to
your questions.
She loses the connection while using the internet.
Not sure about whether cable or ADSL and she will try and find that
out. I'm inclined to think it would be the latter but only guessing.
The router is a Belkin N Wireless Router (no number after the N)
The original router set up was done by a neighbour and perhaps
therein lies the problem!! On one occasion she did phone Belkin and
was then asked to unplug the router from downstairs and take it
upstairs. She was not happy about doing that and also had so much
trouble understanding the Indian lady on the other end of the phone
that she gave up.
She also said that, generally speaking, the problem occurs more
often during the day rather than late at night. Could this be
related to usage in her area at various times of the day?
Any further advice would be most welcome.
Kind regards
Laura
On 03/09/2010, at 11:56 AM, Laura Webb wrote:
Hi Ronni
Thank you for your comments.
I'll try and get the answers to your questions and then get back to
you again.
Kind regards
Laura
On 03/09/2010, at 9:50 AM, Ronda Brown wrote:
Hi Laura,
On 03/09/2010, at 9:12 AM, Laura Webb wrote:
Hi Roger & Peter
Thanks for that but not sure if I have the answer. Except yesterday
I took my MacBook to my friend's house with the idea of using it if
she was having problems. That didn't work because when she lost
connection I was unable to connect either! Suppose that indicates a
Telstra problem.
The Router is loosing connection to the Internet, not actually the
Wireless connection. It could indicate she does not have the Belkin
Wireless Router setup correctly.
1. Is she loosing connection while using the Internet, or after a
period of inactivity (after being idle for a while)?
2. Is she connected to Bigpond Cable or ADSL?
3. What Model Belkin Wireless Router is she using. (example: Belkin
N1 Wireless Router)?
More detail will help someone give you advise.
Cheers,
Ronni
Having said that I seem to remember that her wireless icon was Ok
which puzzled me as to why I could not connect. I even tried
plugging into her router with an ethernet cable and there was no
result there.
I might have to go back again and look more into detail.
Regards
Laura
On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote:
Hi laura
We will need more info!
Does the router loose connection to Telstra or is it just the iMac
loosing connection?
Regards
Roger
On Fri Sep 3 7:34 , Laura Webb <el...@iinet.net.au> sent:
Good morning all
This is a query on behalf of a friend who is a fairly new Mac
user. She loves her iMac but the enjoyment is being taken
away by her frustration at constantly losing internet connection.
Her ISP is Telstra. When she phones Telstra to complain about the
disconnections they ask what kind of modem she has
and when she says a Belkin Wireless router they say they can't help
her!! She lives in a 2 storey townhouse, the router is
downstairs, the iMac is upstairs.
If necessary she will happily have another phone point installed
to bring the router closer to the computer but needs to
know if that might solve the problem.
Any advice would be appreciated.
Regards
Laura
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