Hi Rob That must be most annoying for you!
However I've been present on a number of occasions when the connection has been lost and it's had nothing to do with a phone call. I've always assumed it was just a Telstra thing but until yesterday had no idea just how often the problem is occurring. Thanks for your thought. Regards Laura On 03/09/2010, at 4:07 PM, Rob Phillips wrote: I have a noisy phone line. When the home phone rings I lose the ADSL connection. Is this the case for your friend? Rob Phillips On 03/09/2010, at 16:01, "Laura Webb" <el...@iinet.net.au> wrote: > > Hi Ronni > > I've been able to speak to my friend and here are the answers to your > questions. > > She loses the connection while using the internet. > > Not sure about whether cable or ADSL and she will try and find that out. I'm > inclined to think it would be the latter but only guessing. > > The router is a Belkin N Wireless Router (no number after the N) > > The original router set up was done by a neighbour and perhaps therein lies > the problem!! On one occasion she did phone Belkin and was then asked to > unplug the router from downstairs and take it upstairs. She was not happy > about doing that and also had so much trouble understanding the Indian lady > on the other end of the phone that she gave up. > > She also said that, generally speaking, the problem occurs more often during > the day rather than late at night. Could this be related to usage in her area > at various times of the day? > > Any further advice would be most welcome. > > Kind regards > Laura > > > On 03/09/2010, at 11:56 AM, Laura Webb wrote: > > > Hi Ronni > > Thank you for your comments. > > I'll try and get the answers to your questions and then get back to you again. > > Kind regards > Laura > > On 03/09/2010, at 9:50 AM, Ronda Brown wrote: > > > Hi Laura, > > On 03/09/2010, at 9:12 AM, Laura Webb wrote: > >> Hi Roger & Peter >> >> Thanks for that but not sure if I have the answer. Except yesterday I took >> my MacBook to my friend's house with the idea of using it if she was having >> problems. That didn't work because when she lost connection I was unable to >> connect either! Suppose that indicates a Telstra problem. > > The Router is loosing connection to the Internet, not actually the Wireless > connection. It could indicate she does not have the Belkin Wireless Router > setup correctly. > 1. Is she loosing connection while using the Internet, or after a period of > inactivity (after being idle for a while)? > 2. Is she connected to Bigpond Cable or ADSL? > 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 > Wireless Router)? > > More detail will help someone give you advise. > > Cheers, > Ronni > >> >> Having said that I seem to remember that her wireless icon was Ok which >> puzzled me as to why I could not connect. I even tried plugging into her >> router with an ethernet cable and there was no result there. >> >> I might have to go back again and look more into detail. >> >> Regards >> >> Laura >> On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote: >> >> >> Hi laura >> >> We will need more info! >> >> Does the router loose connection to Telstra or is it just the iMac loosing >> connection? >> >> Regards >> >> Roger >> >> >> On Fri Sep 3 7:34 , Laura Webb <el...@iinet.net.au> sent: >> >>> >>> Good morning all >>> >>> This is a query on behalf of a friend who is a fairly new Mac user. She >>> loves her iMac but the enjoyment is being taken >> away by her frustration at constantly losing internet connection. >>> >>> Her ISP is Telstra. When she phones Telstra to complain about the >>> disconnections they ask what kind of modem she has >> and when she says a Belkin Wireless router they say they can't help her!! >> She lives in a 2 storey townhouse, the router is >> downstairs, the iMac is upstairs. >>> >>> If necessary she will happily have another phone point installed to bring >>> the router closer to the computer but needs to >> know if that might solve the problem. >>> >>> Any advice would be appreciated. >>> >>> Regards >>> Laura >>> >>> amug.org.au> >> > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
