Laura, I used to have a lot of similar problems that in the end came down to a combination of things all on my phone line input side.
- Make sure the telephone cable from the router to the socket has proper connections that are all clicked into place, and not knocked out of place or become loose. - Make sure any double adaptors or splitters you have on your phone line input to the router are meant for each other. i.e. not using 8 pin female connectors with an adaptor for 4 pin. - Try not to use long extension leads of phone cable, in particular the flat phone cable that is poorly shielded from Martian rays, nuclear attack and other electromagnetic nasties. iinet advise some quite short distance - a metre or so from recollection - from the phone socket to the router. - Some inline filters are better than others. I recall buying the better splitters from Dick Smith. These are the splitters/filters that separate the phone line from the ADSL input line. I hope that adds something helpful into the mix Tim On 04/09/2010, at 8:51 AM, Ronda Brown wrote: > Hi Laura, > > I left to go away for the week-end before receiving your reply. I will only > have limited access to my email until late Sunday. > We need to know what broadband she has, ADSL or Cable. > Also the Belkin N Wireless Router will have a model number, this will help us > find if it requires a firmware update & manual. > > Make sure your modem is working: All the lights should be on except one and > that should be blinking erratically. > Then make sure your router is connected to the modem (check the plug) and > that it's getting a signal from the modem via the RECEIVE light, which should > be blinking in sync with the light on the modem. > Pull up the router's configuration page through your browser by entering its > IP address in the Address bar. > The IP address is given in your manual (probably 192.168.2.1). If you can > then, yes, you can connect to the router. > Run the router's setup program and make sure it reports it's talking to your > ISP. Your ISP's Customer Support should be able to you exact details on how > to do this manually. > > Without knowing exactly what connection Cable / ADSL, or exactly what > Modem/Router model & number, we are stumbling around in the dark here ;-) > > Your friend might have to get some-one (perhaps Daniel Kerr) to come have a > look at her setup. > > > If its BigPond CABLE: She should be using BigPond ADVANCE system. > Belkin Routers & Bigpond Cable Customers: > <http://www.belkin.com/au/support/article/?lid=ena&aid=9073> > 1. Plug the modem into the Internet port at the back of the router, have both > devices powered on and ensure that the WAN light is on. > 2. Turn your computer on > 3. Once the iMac has fully booted up, open Safari and type in the Address > Bar – 192.168.2.1 > 4. Under the Internet/WAN heading on the left hand menu, click on Connection > Type. > 5. On the Login screen, click the Submit button as by default there is no > password. > 6. In the connection type Windows select “Dynamic” and click the Next button. > 7. Click Apply Changes and close Internet Explorer > 8. Unplug the power cable from both the Modem and Router and leave > disconnected for a minimum of 10 minutes > 9. After 10 minutes, plug power back into the modem first, wait until all the > lights come on and it looks like it is logged onto the internet > 10.Plug power back into the router and wait till all the lights stop flashing > and the connected light is solid. > > > Cheers, > Ronni > > 17" MacBook Pro Intel Core i7 > 2.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial ATA Drive @ 7200rpm > > OS X 10.6.3 Snow Leopard > Windows 7 Ultimate (under sufferance) > > On 03/09/2010, at 3:59 PM, Laura Webb wrote: > >> >> Hi Ronni >> >> I've been able to speak to my friend and here are the answers to your >> questions. >> >> She loses the connection while using the internet. >> >> Not sure about whether cable or ADSL and she will try and find that out. I'm >> inclined to think it would be the latter but only guessing. >> >> The router is a Belkin N Wireless Router (no number after the N) >> >> The original router set up was done by a neighbour and perhaps therein lies >> the problem!! On one occasion she did phone Belkin and was then asked to >> unplug the router from downstairs and take it upstairs. She was not happy >> about doing that and also had so much trouble understanding the Indian lady >> on the other end of the phone that she gave up. >> >> She also said that, generally speaking, the problem occurs more often during >> the day rather than late at night. Could this be related to usage in her >> area at various times of the day? >> >> Any further advice would be most welcome. >> >> Kind regards >> Laura >> >> >> On 03/09/2010, at 11:56 AM, Laura Webb wrote: >> >> >> Hi Ronni >> >> Thank you for your comments. >> >> I'll try and get the answers to your questions and then get back to you >> again. >> >> Kind regards >> Laura >> >> On 03/09/2010, at 9:50 AM, Ronda Brown wrote: >> >> >> Hi Laura, >> >> On 03/09/2010, at 9:12 AM, Laura Webb wrote: >> >>> Hi Roger & Peter >>> >>> Thanks for that but not sure if I have the answer. Except yesterday I took >>> my MacBook to my friend's house with the idea of using it if she was having >>> problems. That didn't work because when she lost connection I was unable to >>> connect either! Suppose that indicates a Telstra problem. >> >> The Router is loosing connection to the Internet, not actually the Wireless >> connection. It could indicate she does not have the Belkin Wireless Router >> setup correctly. >> 1. Is she loosing connection while using the Internet, or after a period of >> inactivity (after being idle for a while)? >> 2. Is she connected to Bigpond Cable or ADSL? >> 3. What Model Belkin Wireless Router is she using. (example: Belkin N1 >> Wireless Router)? >> >> More detail will help someone give you advise. >> >> Cheers, >> Ronni >> >>> >>> Having said that I seem to remember that her wireless icon was Ok which >>> puzzled me as to why I could not connect. I even tried plugging into her >>> router with an ethernet cable and there was no result there. >>> >>> I might have to go back again and look more into detail. >>> >>> Regards >>> >>> Laura >>> On 03/09/2010, at 7:53 AM, rkor...@iinet.net.au wrote: >>> >>> >>> Hi laura >>> >>> We will need more info! >>> >>> Does the router loose connection to Telstra or is it just the iMac loosing >>> connection? >>> >>> Regards >>> >>> Roger >>> >>> >>> On Fri Sep 3 7:34 , Laura Webb <el...@iinet.net.au> sent: >>> >>>> >>>> Good morning all >>>> >>>> This is a query on behalf of a friend who is a fairly new Mac user. She >>>> loves her iMac but the enjoyment is being taken >>> away by her frustration at constantly losing internet connection. >>>> >>>> Her ISP is Telstra. When she phones Telstra to complain about the >>>> disconnections they ask what kind of modem she has >>> and when she says a Belkin Wireless router they say they can't help her!! >>> She lives in a 2 storey townhouse, the router is >>> downstairs, the iMac is upstairs. >>>> >>>> If necessary she will happily have another phone point installed to bring >>>> the router closer to the computer but needs to >>> know if that might solve the problem. >>>> >>>> Any advice would be appreciated. >>>> >>>> Regards >>>> Laura > > > > > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
