Hi Neil, In System Preferences > Accounts - Login Items, is iTunesHelper there?
Cheers, Ronni On 16/08/2011, at 11:12 AM, Neil Houghton wrote: > > Hi all, > > After a prolonged troubleshooting process, I have finally got my iPhone > unlocked from Telstra. I'll give the salient details - in case it gives a > clue to the current problem. > > The phone was bought at the Perth Applestore on a Telstra $49 cap plan - > which was set-up by the Apple guy while I was at the store. I'm heading > overseas shortly - so I thought I would unlock the phone to allow use of > local SIMs. > > I tried the normal unlock process with Telstra but,when they put my IMEI > number into their unlock tool it kept coming up with an error message - to > the effect that the phone was not locked to Telstra - it was either unlocked > or locked to another carrier. > > I told them that this was not the case, but all I got was the "that is what > the system tells me" line. Their only suggestion was to call Applecare, > which I did - they confirmed that their records showed the phone as being > locked to Telstra!! > > I will spare you the endless phone calls, etc spent on trying to solve this. > I worked with an understanding and patient Applecare rep and we finally got > the phone unlocked. From what I gathered, Telstra had somehow got an error > in the IMEI number recorded against my account (a discrepancy in the last > digit) but addressing it involved (over several days) several resets of the > phone and a re-registering of the phone by Apple in the middle of the > process. > > Anyway, at the end of the day I got the "Congratulations your iPhone is now > unlocked" message, got my phone all synched up again and off I went. > > > The problem is this: > > It used to be that whenever I plugged the iPhone into the computer, it would > fire up iTunes and synch the phone. > > Now it doesn't - that is, it doesn't fire up iTunes - when I fire up iTunes > manually, the synch goes ahead as normal. > > > I have checked in iTunes and: > > The iPhone software is up to date > > In the preferences/devices the "prevent from synching automatically" box is > not checked - so this is all OK and the synch DOES happen when iTunes is > started. > > If I select the iPhone in the sidebar and go to the "summary" tab, the "open > iTunes when this iPhone is connected" box IS checked - but this is what is > NOT happening. > > Any suggestions? > > > Cheers > > > Neil > -- > Neil R. Houghton > Albany, Western Australia > Tel: +61 8 9841 6063 > Email: n...@possumology.com > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
