Hi Neil, Perhaps iTunesHelper is not working.
1. Connect your iPhone to your Mac 2. Open iTunes manually. 3. Go to the summary page for the iPhone, uncheck "Automatically sync when this iPhone is connected” 4. Click "Apply" and then close iTunes completely. DON’T disconnect the iPhone. 5. Reopen iTunes manually, go to the summary page for the iPhone, 6. Check "Automatically sync when this iPhone is connected" and click "Apply". You should get a message that you need to start the iTunesHelper Program (if it wasn't currently running). 7. Click OK. Let it sync, then eject the iPhone Disconnect the iPhone from your Mac Re-Connect the iPhone to your Mac and see if iTunes Opens automatically. Cheers, Ronni On 16/08/2011, at 12:39 PM, Neil Houghton wrote: > > Hi Ronni, > > Yes, it is in there (with the "hide" box checked). > > > Cheers > > > Neil > -- > Neil R. Houghton > Albany, Western Australia > Tel: +61 8 9841 6063 > Email: n...@possumology.com > > > > on 16/8/11 11:37 AM, Ronda Brown at ro...@mac.com wrote: > >> >> Hi Neil, >> >> In System Preferences > Accounts - Login Items, is iTunesHelper there? >> >> Cheers, >> Ronni >> >> On 16/08/2011, at 11:12 AM, Neil Houghton wrote: >> >>> >>> Hi all, >>> >>> After a prolonged troubleshooting process, I have finally got my iPhone >>> unlocked from Telstra. I'll give the salient details - in case it gives a >>> clue to the current problem. >>> >>> The phone was bought at the Perth Applestore on a Telstra $49 cap plan - >>> which was set-up by the Apple guy while I was at the store. I'm heading >>> overseas shortly - so I thought I would unlock the phone to allow use of >>> local SIMs. >>> >>> I tried the normal unlock process with Telstra but,when they put my IMEI >>> number into their unlock tool it kept coming up with an error message - to >>> the effect that the phone was not locked to Telstra - it was either unlocked >>> or locked to another carrier. >>> >>> I told them that this was not the case, but all I got was the "that is what >>> the system tells me" line. Their only suggestion was to call Applecare, >>> which I did - they confirmed that their records showed the phone as being >>> locked to Telstra!! >>> >>> I will spare you the endless phone calls, etc spent on trying to solve this. >>> I worked with an understanding and patient Applecare rep and we finally got >>> the phone unlocked. From what I gathered, Telstra had somehow got an error >>> in the IMEI number recorded against my account (a discrepancy in the last >>> digit) but addressing it involved (over several days) several resets of the >>> phone and a re-registering of the phone by Apple in the middle of the >>> process. >>> >>> Anyway, at the end of the day I got the "Congratulations your iPhone is now >>> unlocked" message, got my phone all synched up again and off I went. >>> >>> >>> The problem is this: >>> >>> It used to be that whenever I plugged the iPhone into the computer, it would >>> fire up iTunes and synch the phone. >>> >>> Now it doesn't - that is, it doesn't fire up iTunes - when I fire up iTunes >>> manually, the synch goes ahead as normal. >>> >>> >>> I have checked in iTunes and: >>> >>> The iPhone software is up to date >>> >>> In the preferences/devices the "prevent from synching automatically" box is >>> not checked - so this is all OK and the synch DOES happen when iTunes is >>> started. >>> >>> If I select the iPhone in the sidebar and go to the "summary" tab, the "open >>> iTunes when this iPhone is connected" box IS checked - but this is what is >>> NOT happening. >>> >>> Any suggestions? >>> >>> >>> Cheers >>> >>> >>> Neil >>> -- >>> Neil R. Houghton >>> Albany, Western Australia >>> Tel: +61 8 9841 6063 >>> Email: n...@possumology.com >>> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Unsubscribe - <mailto:wamug-unsubscr...@wamug.org.au>
