Hi Paul, OS X 10.6.8 is Snow Leopard. Try an easy fix for your Mail problem first. 1. Open Mail 2. Click on your Gmail Mailbox that is showing the incorrect message count (to select it) 3. In the Menu Bar, click Mailbox > Rebuild
If that does not solve the problem: 1. Quit Mail 2. Go to your Home Folder (your little house, possibly named ‘paul’) 3. Navigate to Home -> Library -> Mail (this is where all your mail is stored) 4. Find and drag the file “Envelope Index” to the Trash 5. Open Mail. It will tell you that you need to “reimport” all your messages (just as it may have done when you upgraded from Leopard to Snow Leopard). Let it do so—it’s recreating your envelope index from scratch, but don’t worry, you won’t lose any data, such as labels or message status—and when it finishes, your mailbox should behave correctly. Cheers, Ronni 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt" 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.7.3 Lion Windows 7 Ultimate (under sufferance) On 31/03/2012, at 6:39 PM, Paul Chong wrote: > Dear Ronni, > Technically, I'm quite hopeless. > I am sure your instructions are very clear to anyone, but I can't even > proceed beyond Item 2 > as per your instruction (i.e. Finder ~ Library etc. No Library is listed as > such. > > I am using Mac OS X Version 10.6.8. I don't even know what's snow leopard or > Lion. > > Please excuse my ignorance; after all, I'll be 74 in May. > > Thanks for helping out. > Paul > > > > On 31/03/2012, at 8:37 AM, Ronda Brown wrote: > >> Hi Paul, >> >> You don't mention what OS X or version of Apple Mail this is happening in. >> You could try this if it is Snow Leopard; If Lion post back as a little >> different to find Envelop Index in Lion. >> >> 1. Quit Mail if it’s running. >> >> 2. In the Finder, go to ~/Library/Mail/ (the tilde represents your Home >> Library). This is where all your mail is locally stored. >> >> 3. Locate Envelope Index and move it to the Trash. Don't empty the trash >> yet. . >> >> 4. Open Mail. It will tell you that your mail needs to be “imported”. >> Click Continue and Mail will proceed to re-create Envelope Index — >> Mail says it’s “importing”, but it just re-creates the index. >> >> Cheers, >> Ronni >> Sent from Ronni's iPad >> >> On 31/03/2012, at 3:16 AM, Paul Chong <[email protected]> wrote: >> >>> I have this problem with the gmail read/unread number indicator. >>> Though I have read through all my emails a persistent number still appears >>> against my gmail >>> as unread. What can I do to get rid of this number? >>> Paul -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
