Hi Vlad, This does not surprise me ;-) Have you been able to update the firmware using a Windows machine? It would help if you can update the firmware.
If you have not updated the firmware yet, make sure you read the "3G21WB Firmware Upgrade Instructions" located here with the firmware. <http://support.netcomm.com.au/sm/firmware/3g21wb> It explains what to do if you have a Mac: If you have a MAC Step 1 of 3: Install the BigPond Elite Network Gateway on a Windows computer by using the installation USB stick that came with your kit. Step 2 of 3: Follow the upgrade instructions for Windows users above. Step 3 of 3: Once you've upgraded your device, you can continue using your device on your Mac as normal Regards, Ronni On 11/10/2012, at 4:04 PM, Vladimir James <ink...@bigpond.com> wrote: > Ronni, > > Thought you might be interested in this, since you suggested the firmware > update for 3G21WB. > > Regards, > Vlad > > ******************************************************************* > On 11 October BigPond Technical Support wrote (excerpt): > > Thank you for your email 10/10/2012 regarding the issue on your Internet > connection. > > First, I would like to extend my apologies for any inconvenience that this > issue had caused you. > > Unfortunately, firmware update file is only compatible with a Windows > computer. > > You can only update the 3G21 modem by using downloading the file to a Windows > Computer, connect the modem to the Windows Computer using an ethernet cable. > Lastly run the file from the Windows computer to your modem. > > ******************************************************************** > On 9 October BigPond Technical Support wrote (excerpt): > > Thank you for your email 05/10/2012 regarding the issue on your Internet > connection. > > My name is Rafael and I'm sorry that we had not replied to your email in the > stated time of 48 hours, as we've been experiencing an unexpected spike in > our email traffic. > > First, I would like to extend my apologies for any inconvenience that this > issue had caused you. > Unfortunately, I cannot assist you with your concern. There are some > troubleshooting step that we need to do using your computer and we have a > limited support When it comes to MAC OS. > I suggest that you contact our Technical Support Team at 133 933 for further > assistance with your concern. > > ********************************************************************** > >> On 30 September 2012 Ronni wrote: > >> I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond >> to my clients, family or friends. >> That said though, have you upgraded the Firmware on the Netcomm 3G21WB? >> >> The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain >> firmware versions which prevents these modems from automatically selecting >> the external antenna. >> The good news is that a firmware update is available that allows you to >> manually select the external antenna in the web interface of the modem. If >> you experience problems, please Download the upgrade from Netcomm Support >> >> <http://support.netcommwireless.com/product/3g/3g21wb> >> >> Cheers, >> Ronni -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
