Ronni, I have not tried to update using a Windows machine. I'd given up up using Windows machines a few years ago [because I could ;-) ]. However, I tried using my old copy of Parallels (v5.0.9 etc) with Windows 98 SE. I followed the instructions as far as I was able. After getting the msg that I needed to increase my video memory, which I did not know how to do, everything came to a halt. I could no longer abide by the instructions.
I won't try to use a Windows machine. I'm exploring other solutions, most of which get me out of BigPond, hopefully. Thanks for your interest and time. Regards, Vlad On 12/10/2012, Ronni wrote: > > Hi Vlad, > > This does not surprise me ;-) > Have you been able to update the firmware using a Windows machine? > It would help if you can update the firmware. > > If you have not updated the firmware yet, make sure you read the "3G21WB > Firmware Upgrade Instructions" > located here with the firmware. > <http://support.netcomm.com.au/sm/firmware/3g21wb> > It explains what to do if you have a Mac: > > If you have a MAC > > Step 1 of 3: Install the BigPond Elite Network Gateway on a Windows computer > by using the installation USB stick that came with your kit. > Step 2 of 3: Follow the upgrade instructions for Windows users above. > Step 3 of 3: Once you've upgraded your device, you can continue using your > device on your Mac as normal > > > Regards, > Ronni > > On 11/10/2012, at 4:04 PM, Vladimir James <ink...@bigpond.com> wrote: > >> Ronni, >> >> Thought you might be interested in this, since you suggested the firmware >> update for 3G21WB. >> >> Regards, >> Vlad >> >> ******************************************************************* >> On 11 October BigPond Technical Support wrote (excerpt): >> >> Thank you for your email 10/10/2012 regarding the issue on your Internet >> connection. >> >> First, I would like to extend my apologies for any inconvenience that this >> issue had caused you. >> >> Unfortunately, firmware update file is only compatible with a Windows >> computer. >> >> You can only update the 3G21 modem by using downloading the file to a >> Windows Computer, connect the modem to the Windows Computer using an >> ethernet cable. Lastly run the file from the Windows computer to your modem. >> >> ******************************************************************** >> On 9 October BigPond Technical Support wrote (excerpt): >> >> Thank you for your email 05/10/2012 regarding the issue on your Internet >> connection. >> >> My name is Rafael and I'm sorry that we had not replied to your email in the >> stated time of 48 hours, as we've been experiencing an unexpected spike in >> our email traffic. >> >> First, I would like to extend my apologies for any inconvenience that this >> issue had caused you. >> Unfortunately, I cannot assist you with your concern. There are some >> troubleshooting step that we need to do using your computer and we have a >> limited support When it comes to MAC OS. >> I suggest that you contact our Technical Support Team at 133 933 for further >> assistance with your concern. >> >> ********************************************************************** >> >>> On 30 September 2012 Ronni wrote: >> >>> I certainly won't disagree with you Re: Bigpond, I never recommend Bigpond >>> to my clients, family or friends. >>> That said though, have you upgraded the Firmware on the Netcomm 3G21WB? >>> >>> The Telstra Elite Modem (Netcomm 3G21WB) has a known issue with certain >>> firmware versions which prevents these modems from automatically selecting >>> the external antenna. >>> The good news is that a firmware update is available that allows you to >>> manually select the external antenna in the web interface of the modem. If >>> you experience problems, please Download the upgrade from Netcomm Support >>> >>> <http://support.netcommwireless.com/product/3g/3g21wb> >>> >>> Cheers, >>> Ronni > > -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
