My 12 yo's MacBook has refused to boot up after shutting down in the normal way 
a few nights ago.

I am remote so trying to resolve this remotely from him is a bit challenging. 

I did a quick google and it suggested to try boot up in Safe mode. 

He tried this but screen stays on the grey screen with a circle with a diagonal 
slash through it the whole time. I left overnight thinking it might be 
processing but to no avail.

Are there a series of steps to go through to maybe work this out?

We have full backup on Time Capsule to restore content if it turns ugly.

Any tips appreciated.

Regards

Pete
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