Hi Brian, Try starting iTunes in Safe Mode: 1. Hold down Command+Option and click to open iTunes (this will open in Safe Mode) Continue holding the Command and Option keys until you see the iTunes Safe Mode warning:
Starting iTunes in Safe Mode allows you to be able to check things and follow prompts that iTunes shows you. It allows iTunes to download and update iTunes components. Safe Mode disables any non generic plugins / add-ons etc, allowing iTunes to go back to bare operating basics. I'll try to get back to you tomorrow sometime. Cheers, Ronni Sent from Ronni's iPad4 > On 31 Mar 2014, at 7:42 pm, Brian Risbey <[email protected]> wrote: > > Hi Ronni, > iTunes is not giving an error message, > > Grey candy bar and then 1/3 of a grey progress bar then a white page. > > Where would I look for an error message? > > Brian > > P.S. > Console report: > 31/03/2014 7:37:16.049 pm iTunes[831]: Entered:_AMMuxedDeviceDisconnected, > mux-device:4 > 31/03/2014 7:37:16.049 pm iTunes[831]: > Entered:__thr_AMMuxedDeviceDisconnected, mux-device:4 > 31/03/2014 7:37:16.049 pm iTunes[831]: tid:1e80b - Mux ID not found in > mapping dictionary > 31/03/2014 7:37:16.049 pm iTunes[831]: tid:1e80b - Can't handle disconnect > with invalid ecid > 31/03/2014 7:37:18.701 pm iTunes[831]: Entered:_AMMuxedDeviceDisconnected, > mux-device:5 > 31/03/2014 7:37:18.702 pm iTunes[831]: > Entered:__thr_AMMuxedDeviceDisconnected, mux-device:5 > 31/03/2014 7:37:18.702 pm iTunes[831]: tid:1d553 - Mux ID not found in > mapping dictionary > 31/03/2014 7:37:18.702 pm iTunes[831]: tid:1d553 - Can't handle disconnect > with invalid ecid > 31/03/2014 7:37:25.906 pm sandboxd[333]: ([842]) assistantd(842) deny > file-read-data /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense > 31/03/2014 7:37:34.978 pm iTunes[831]: ApplePushService: APSConnection being > used without a delegate queue > 31/03/2014 7:37:34.980 pm apsd[63]: Certificate not yet generated > 31/03/2014 7:37:34.980 pm apsd[63]: Certificate not yet generated > 31/03/2014 7:37:34.981 pm apsd[63]: Certificate not yet generated > 31/03/2014 7:38:07.866 pm iTunes[831]: CFNetwork SSLHandshake failed (-9806) > 31/03/2014 7:38:50.427 pm iTunes[831]: CFNetwork SSLHandshake failed (-9806) > 31/03/2014 7:39:04.597 pm iTunes[831]: CFNetwork SSLHandshake failed (-9806) > 31/03/2014 7:39:04.600 pm iTunes[831]: CFNetwork SSLHandshake failed (-9806) > 31/03/2014 7:39:47.281 pm iTunes[831]: CFNetwork SSLHandshake failed (-9806) > > > On 31 Mar 2014, at 5:55 pm, Ronda Brown <[email protected]> wrote: > > Hi Brian, > > I did mention to you very early in your post that it could be a Keychain > issue. > /begin quote: > What 'connection error' are you receiving when you try to connect to iTunes > Store? > This could be a Keychain issue, but before I can give any instructions I > require more info please. > > Some of the errors you might be receiving include: > > iTunes can't verify the identity of the server init.itunes.apple.com > iTunes can't verify the identity of the server buy.itunes.apple.com > iTunes can't verify the identity of the server radio.itunes.apple.com > /End Quote > > Cheers, > Ronni > Sent from Ronni's iPad4 > > >> On 31 Mar 2014, at 5:27 pm, Brian Risbey <[email protected]> wrote: >> >> Hi All >> >> Further to iTunes and Safari issue... form a fortnight ago. >> If I cannot: >> open iTunes Store from within iTunes, >> cannot open Commbank from Safari ( but can in Firefox and do banking), >> cannot open App Store, though Apple website is lightning fast now. >> can watch youtube so buffering large files isn't an issue. >> can internet at the appropriate speed and send and receive mail, >> could I have a Keychain issue? >> Spent over an hour this morning to Bigpond ( Philippines!) checking issues >> with modem - all sorted, >> >> I have turned 'Growl' off (incase it was playing keepy-out games ),and >> reloaded OSX 10.9.2 Combo from saved .dmg installer. No Change/ improvement >> to Safari (7.02). >> Safari only has 1Password extension running. >> There are no restrictions on my internet account or slowing due to excessive >> use. >> >> So, I believe it is software related. >> >> Brian
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