Thank you Ronni. I will run through these checks next time I visit (which will probably be soon in the circumstances). I do know the iMac was on and iTunes open at the time (not sure if it is going to sleep though). But a few other of your suggestions to check when I go.
> On 7 Feb 2018, at 5:53 am, Ronda Brown <[email protected]> wrote: > > Hi Stephen, > > Check System Preferences > Firewall – make sure all instances of Bonjour and > iTunes are enabled for ALL networks. > > You should also check to make sure the Mac you’re sharing from is turned on > and awake, and that iTunes is running on it. iTunes must be opened for Home > Sharing to work, and if the machine is turned off or asleep, then a Wi-Fi > signal might not be working as it needs to be for Home Sharing. > You can also set your Mac to wake on demand if you’re using an Apple TV. To > do that, go to System Preferences → Energy Saver and turn on Wake for Wi-Fi > network access. > > If you already have iTunes open and everything looks good, but still isn’t > working, try quitting iTunes and reopening it to the foreground on your Mac > and try again. > > > Cheers, > Ronni > > Ronni Brown’s iPad Pro 12.9-inch 256GB > > > On 6 Feb 2018, at 11:27 pm, Stephen Chape <[email protected] > <mailto:[email protected]>> wrote: > >> Hi folks, >> >> I visited as friend yesterday whose husband died very suddenly a month ago. >> She asked me to take a look at an issue with her Apple TV. >> She uses it to stream music to her TV from iTunes on her 2013 iMac. >> And has done so for some time. >> >> However during the past couple of weeks it seems to frequently lose >> connection. >> A message will pop up that it “cannot sign in” so she will press OK (the >> only option available. >> Then the following message will appear. >> >> “To access your iTunes library on Apple TV, turn on Home Sharing in iTunes >> on your computer using [email protected] >> <mailto:[email protected]>” >> (the name has been changed to protect the innocent). >> But when I checked Home Sharing is ON. >> >> If she turns a few things off and on (she says), and waits a while it may >> reconnect. >> But sometimes it does not. So then she waits till the next day to try again. >> >> I have tried various things like turning Home Sharing OFF and back On. >> Restarting the Apple TV. >> Restarting the Modem. >> Even restarting the iMac. >> >> She did tell me that at one point yesterday her iPad had a message >> indicating that iinet had an issue. >> But this issue seems to me more like a home WiFi issue, rather than iinet. >> >> Any ideas please folks ? >> I think her music is giving her some solace after her recent loss. >> >> Regards, >> Stephen Chape >> >> >> >> >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml >> <http://www.wamug.org.au/mailinglist/archives.shtml>> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml >> <http://www.wamug.org.au/mailinglist/guidelines.shtml>> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> Regards, Stephen Chape
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