Hi Peter, Can you sign into iCloud.com ? Did you correctly enter the latest code sent? If you set up your Apple ID to require two-factor authentication or two-step verification, make sure you correctly enter the latest code sent to your device.
Kind regards, Ronni Ronni Brown’s iPad Pro 12.9-inch 256GB > On 3 Apr 2019, at 1:06 pm, Peter Curtis <pe...@augold.com.au> wrote: > > Hi Ronni > Thank you for your response. > I managed to get into the Apple ID account page OK only to find I’m already > set up for two factor authentication, the problem still exists. Should I try > turning off the two factor authentication and then turning it back on? > Kind regards > Peter > >> On 2 Apr 2019, at 8:48 pm, Ronni Brown <ro...@mac.com> wrote: >> >> Hi Peter, >> >> Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to >> reply to your message. >> Setup two-factor authentication from your Apple ID account page. >> >> Confirm which feature you're using >> If you're not sure if you set up two-factor authentication or two-step >> verification, use these steps: >> • Sign in to your Apple ID account page. >> • In the Security section, look for two-factor authentication or two-step >> verification, then see if the feature is off or on. >> >> If two-step verification is on, continue with the steps to turn it off, then >> turn on two-factor authentication. If two-factor authentication is on, then >> you're already set up. >> >> Before you can turn on two-factor authentication, you need to turn off >> two-step verification. Use these steps: >> • Sign in to your Apple ID account page. >> • In the Security section, click Edit. >> • Click Turn Off Two-Step Verification. Click again to confirm. >> >> You can Follow the full instructions at this Apple support link: >> https://support.apple.com/en-au/HT207198 >> >> Kind regards, >> Ronni >> >> Ronni Brown’s iPad Pro 12.9-inch 256GB >> >> >>> On 2 Apr 2019, at 7:57 pm, Peter Curtis <pe...@augold.com.au> wrote: >>> >>> Hi Peter >>> Thank you for your suggestion! >>> I don’t have two-factor authentication set up and when I try to set it up >>> according to APPLE instructions I must go to System Preferences and choose >>> iCloud, then Security. Only problem is that when I go to System Preferences >>> and iCloud there is no option to select Security as it’s asking me to put >>> in my Apple ID then Password and then I go on the roundabout of it asking >>> for Apple ID and Password continually. The options of General, Contact, >>> Security, Devices and Payment aren’t there? >>> So I still have the same problem. >>> Kind regards >>> Peter >>> >>> >>>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe <hinch...@multiline.com.au> >>>> wrote: >>>> >>>> Do you have two-factor authentication set up? This will help sort this out >>>> once and for all. >>>> >>>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis <pe...@augold.com.au> wrote: >>>>> >>>>> Hi >>>>> I have a red circle with a 1 in it on my System Preferences on my >>>>> MacBookPro, on going into preferences this symbol is on the iCloud icon >>>>> in there. >>>>> I clicked onto this and it asked for my Apple ID and Password, on >>>>> supplying this the computer thought for a while and then went back to the >>>>> Apple ID screen again. I re entered my ID and Password again and got the >>>>> same result! >>>>> I used the ‘Forgot Apple ID or password’ option and reset my password. >>>>> Back to the iCloud icon in System Preferences (which still had the red >>>>> circle with the 1 in it) and was asked for my Apple ID and Password, when >>>>> supplied with that it thought for a while again and then reset to ask for >>>>> Apple ID and Password again. >>>>> I have done this several times to ensure that all was entered correctly, >>>>> but no change. >>>>> I can access the App Store with the new Apple ID and Password no problem. >>>>> If it was just in the System Preferences I would/could just leave it but >>>>> it pops up on my screen regularly. >>>>> I don’t actually use iCloud, so loss of any information is not a worry, >>>>> just the annoying pop up and of course curiosity? >>>>> I have made no changes to the computer that I’m aware of. >>>>> I would appreciate any thoughts? >>>> >>>> Kind regards, >>>> >>>> Peter Hinchliffe Apwin Computer Services >>>> FileMaker Pro Solutions Developer >>>> Perth, Western Australia >>>> Phone (618) 9332 6482 Mob 0403 046 948 >>>> -------------------------------------------------------------------- >>>> Mac because I prefer it -- Windows because I have to. >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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