Hi Ronni That fixed it, signing in via iCloud.com Thank you for your assistance. Kind regards Peter
> On 3 Apr 2019, at 2:29 pm, Ronni Brown <[email protected]> wrote: > > Hi Peter, > > Can you sign into iCloud.com ? > Did you correctly enter the latest code sent? > • If you set up your Apple ID to require two-factor authentication or > two-step verification, make sure you correctly enter the latest code sent to > your device. > > Kind regards, > Ronni > > Ronni Brown’s iPad Pro 12.9-inch 256GB > > > On 3 Apr 2019, at 1:06 pm, Peter Curtis <[email protected]> wrote: > >> Hi Ronni >> Thank you for your response. >> I managed to get into the Apple ID account page OK only to find I’m already >> set up for two factor authentication, the problem still exists. Should I try >> turning off the two factor authentication and then turning it back on? >> Kind regards >> Peter >> >>> On 2 Apr 2019, at 8:48 pm, Ronni Brown <[email protected]> wrote: >>> >>> Hi Peter, >>> >>> Peter H would be attending the WAMUG AGM meeting tonight, so unavailable to >>> reply to your message. >>> Setup two-factor authentication from your Apple ID account page. >>> >>> Confirm which feature you're using >>> If you're not sure if you set up two-factor authentication or two-step >>> verification, use these steps: >>> • Sign in to your Apple ID account page. >>> • In the Security section, look for two-factor authentication or >>> two-step verification, then see if the feature is off or on. >>> >>> If two-step verification is on, continue with the steps to turn it off, >>> then turn on two-factor authentication. If two-factor authentication is on, >>> then you're already set up. >>> >>> Before you can turn on two-factor authentication, you need to turn off >>> two-step verification. Use these steps: >>> • Sign in to your Apple ID account page. >>> • In the Security section, click Edit. >>> • Click Turn Off Two-Step Verification. Click again to confirm. >>> >>> You can Follow the full instructions at this Apple support link: >>> https://support.apple.com/en-au/HT207198 >>> >>> Kind regards, >>> Ronni >>> >>> Ronni Brown’s iPad Pro 12.9-inch 256GB >>> >>> >>> On 2 Apr 2019, at 7:57 pm, Peter Curtis <[email protected]> wrote: >>> >>>> Hi Peter >>>> Thank you for your suggestion! >>>> I don’t have two-factor authentication set up and when I try to set it up >>>> according to APPLE instructions I must go to System Preferences and choose >>>> iCloud, then Security. Only problem is that when I go to System >>>> Preferences and iCloud there is no option to select Security as it’s >>>> asking me to put in my Apple ID then Password and then I go on the >>>> roundabout of it asking for Apple ID and Password continually. The options >>>> of General, Contact, Security, Devices and Payment aren’t there? >>>> So I still have the same problem. >>>> Kind regards >>>> Peter >>>> >>>> >>>>> On 1 Apr 2019, at 8:32 am, Peter Hinchliffe <[email protected]> >>>>> wrote: >>>>> >>>>> Do you have two-factor authentication set up? This will help sort this >>>>> out once and for all. >>>>> >>>>>> On 31 Mar 2019, at 2:59 pm, Peter Curtis <[email protected]> wrote: >>>>>> >>>>>> Hi >>>>>> I have a red circle with a 1 in it on my System Preferences on my >>>>>> MacBookPro, on going into preferences this symbol is on the iCloud icon >>>>>> in there. >>>>>> I clicked onto this and it asked for my Apple ID and Password, on >>>>>> supplying this the computer thought for a while and then went back to >>>>>> the Apple ID screen again. I re entered my ID and Password again and got >>>>>> the same result! >>>>>> I used the ‘Forgot Apple ID or password’ option and reset my password. >>>>>> Back to the iCloud icon in System Preferences (which still had the red >>>>>> circle with the 1 in it) and was asked for my Apple ID and Password, >>>>>> when supplied with that it thought for a while again and then reset to >>>>>> ask for Apple ID and Password again. >>>>>> I have done this several times to ensure that all was entered correctly, >>>>>> but no change. >>>>>> I can access the App Store with the new Apple ID and Password no problem. >>>>>> If it was just in the System Preferences I would/could just leave it but >>>>>> it pops up on my screen regularly. >>>>>> I don’t actually use iCloud, so loss of any information is not a worry, >>>>>> just the annoying pop up and of course curiosity? >>>>>> I have made no changes to the computer that I’m aware of. >>>>>> I would appreciate any thoughts? >>>>> >>>>> Kind regards, >>>>> >>>>> Peter Hinchliffe Apwin Computer Services >>>>> FileMaker Pro Solutions Developer >>>>> Perth, Western Australia >>>>> Phone (618) 9332 6482 Mob 0403 046 948 >>>>> -------------------------------------------------------------------- >>>>> Mac because I prefer it -- Windows because I have to. >>>>> >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Settings & Unsubscribe - >>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
