Hi Pat, I guess it could be some local Telstra system outage. Telstra do have a page where you can check for outages - but I would not rely on it!!
...... an excerpt from a chat I had with Telstra some time back trying to fix a Bigpond email problem: <snip> Ann Margaret I see, have you tried to access webmail? neil No, I never use webmail Ann Margaret Because we are actually experiencing network problem from our email server and most likely this will affect sending and receiving emails. Rest assured that this will be fixed as soon as possible or within this day. And I will send an sms notification for you so that you will be aware if the outage has been fixed. <snip> neil OK - but when I checked the bigpond service status page it told me there were no known issues - if I had known there was an issue I would just have waited - instead I assumed there was a problem with my account. Ann Margaret We apologize Neil because the outage was unplanned and it was unexpected. neil Well, I would hope that most technical problems were unexpected - that doesn't mean that you can't report them on the status page when they happen - I would have thought that was the whole point of a "service status" page Ann Margaret We apologize if our service status is not updated concerning with this known outage since this outage was unexpectedly happened today. Rest assured that this issue will be fixed as soon as possible. Go Figure ;o) Anyway, hopefully you have got everything working now. Cheers Neil -- Neil R. Houghton Albany, Western Australia Tel: +61 8 9841 6063 Email: [email protected] -----Original Message----- From: <[email protected]> on behalf of Pat <[email protected]> Reply-To: WAMUG <[email protected]> Date: Friday, 10 May 2019 at 22:16 To: WAMUG <[email protected]> Subject: Re: Something I didn't buy Hi, Neil, Thanks for your reply. I think the landline is back in business now, but the 2 iPhones are not. They all use Telstra but the landline is handled by iiNet, and our payments go to them, and the iPhones are pre-paid on the Telstra web site. So the mystery remains: why don’t the iPhones work, and how can we fix things. I know that the NBN is supposed to notify homeowners when they need to sign up, but our road is in a kind of enclave: homes on land on 2 sides of us are already using NBN, but supposedly it won’t get to our road for another year or two. So it occurred to me that possibly someone turned off the old phone lines by mistake. Anyway, thanks again. Pat > On 10 May 2019, at 20:09, Neil Houghton <[email protected]> wrote: > > Hi Pat, > > Just a thought - are the iPhones on post-paid plans with the same service supplier as the landline? > > If they are then it is possibly all the same problem - the supplier (or their automated account software) has shut/paused the account for some reason - should be easy to check with them. > > If the landline is a different supplier and/or the phones are pre-paid then all the services/accounts are, in effect, separate - so it would be a strange coincidence for them all to fail at the same time? > > I don't think you can blame the NBN they roll out their service well before they switch off the landlines and that would have no relevance to you mobile phone coverage anyway? > > Just my 2c worth ;o) > > > Cheers > > > Neil > -- > Neil R. Houghton > Albany, Western Australia > Tel: +61 8 9841 6063 > Email: [email protected] > > > -----Original Message----- > From: <[email protected]> on behalf of Pat <[email protected]> > Reply-To: WAMUG <[email protected]> > Date: Friday, 10 May 2019 at 14:49 > To: WAMUG <[email protected]> > Subject: Re: Something I didn't buy > > Thank you, Peter and Philippe. I have alerted the bank about this. > > But it never rains but it pours, according to an old saying. And this strange new problem has arisen: Both of our iPhones and our Landline phone are not functioning. They ring on an incoming call, but when we answer, our voices don’t register and a recorded voice says, “connection failed”. And if we try to ring out, we are told that our phone is not connected. > > This made me think that perhaps the NBN caused us to be cut off, but according to the NBN map on the iiNet website our address is not undergoing any changes, and we can’t expect the NBN for a couple of years. > > I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if Apple was applying some subversive influence, but surely Apple is above that and they wouldn’t do anything to our Landline. > > We are open to any suggestions of why this is happening. > > Hopefully, > Pat > > > > >> On 10 May 2019, at 07:57, Peter Hinchliffe <[email protected]> wrote: >> >> >> >>> On 9 May 2019, at 9:42 pm, Pat <[email protected]> wrote: >>> >>> I received an email today which may or may not have come from Apple. It says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order a subscription. I think it is probably a scam, although it looks very authentic. One anomaly is that where it says ‘you can cancel a Subscription at any time: Cancel/Refund Subscription’ there is no URL. >>> >>> The email did not say ‘No Reply’, so I did reply, but it bounced. >>> >>> What recourse do I have? >>> >> >> 1. Always, always, ALWAYS make it your first order of business to check the sending address of the email. If it has genuinely come from Apple, the sending address will end in .apple.com. If its some variant of .apple.xxx.com, or something else that doesn’t evem contain the word “apple”, you can be sure it didn’t come from anyone at Apple. Likewise, a genuine email from Netflix will end in .netflix.com, not some variant of .netflix.xxx.com. You can check the sending address byt rolling over the address at the very top of the email and clicking on the little disclosure trinagle that appears (assuming you’re using Mail). >> >> 2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton of trouble. It confirms that your email address is real, inviting a potential flood of spam from the same source or others. >> >> Kind regards, >> >> Peter Hinchliffe Apwin Computer Services >> FileMaker Pro Solutions Developer >> Perth, Western Australia >> Phone (618) 9332 6482 Mob 0403 046 948 >> -------------------------------------------------------------------- >> Mac because I prefer it -- Windows because I have to. >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
