Hi Pat, If you’ve got a Pre-Paid service, you need to have some data allowance or credit balance to connect. If your balance is $0.00 you’ll need to purchase a Plus Pack, or recharge. You can check your balance, recharge and purchase Plus Packs by using Telstra 24x7®App <https://www.telstra.com.au/my-account/telstra-24x7-app>
1. Have you tried a hard restart of both iPhones? 2. Check in Settings > Network Selection - Telstra Mobile > Automatic is ON (green) 3. Open your browser and go to <www.telstra.com.au <http://www.telstra.com.au/>> or <www.google.com <http://www.google.com/>> to test your internet connection What model iPhones are they if you require more help? Cheers, Ronni 13-inch MacBook Air (April 2014) 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz 8GB 1600MHz LPDDR3 SDRAM 512GB PCIe-based Flash Storage macOS High Sierra 10.13.6 > On 10 May 2019, at 10:16 pm, Pat <clamsh...@iinet.net.au> wrote: > > Hi, Neil, > > Thanks for your reply. I think the landline is back in business now, but the > 2 iPhones are not. They all use Telstra but the landline is handled by iiNet, > and our payments go to them, and the iPhones are pre-paid on the Telstra web > site. So the mystery remains: why don’t the iPhones work, and how can we fix > things. > > I know that the NBN is supposed to notify homeowners when they need to sign > up, but our road is in a kind of enclave: homes on land on 2 sides of us are > already using NBN, but supposedly it won’t get to our road for another year > or two. So it occurred to me that possibly someone turned off the old phone > lines by mistake. > > Anyway, thanks again. > > Pat > > >> On 10 May 2019, at 20:09, Neil Houghton <n...@possumology.com> wrote: >> >> Hi Pat, >> >> Just a thought - are the iPhones on post-paid plans with the same service >> supplier as the landline? >> >> If they are then it is possibly all the same problem - the supplier (or >> their automated account software) has shut/paused the account for some >> reason - should be easy to check with them. >> >> If the landline is a different supplier and/or the phones are pre-paid then >> all the services/accounts are, in effect, separate - so it would be a >> strange coincidence for them all to fail at the same time? >> >> I don't think you can blame the NBN they roll out their service well before >> they switch off the landlines and that would have no relevance to you mobile >> phone coverage anyway? >> >> Just my 2c worth ;o) >> >> >> Cheers >> >> >> Neil >> -- >> Neil R. Houghton >> Albany, Western Australia >> Tel: +61 8 9841 6063 >> Email: n...@possumology.com >> >> >> -----Original Message----- >> From: <wamug.org.au-wamug-boun...@lists.wamug.org.au> on behalf of Pat >> <clamsh...@iinet.net.au> >> Reply-To: WAMUG <wamug@wamug.org.au> >> Date: Friday, 10 May 2019 at 14:49 >> To: WAMUG <wamug@wamug.org.au> >> Subject: Re: Something I didn't buy >> >> Thank you, Peter and Philippe. I have alerted the bank about this. >> >> But it never rains but it pours, according to an old saying. And this >> strange new problem has arisen: Both of our iPhones and our Landline phone >> are not functioning. They ring on an incoming call, but when we answer, our >> voices don’t register and a recorded voice says, “connection failed”. And if >> we try to ring out, we are told that our phone is not connected. >> >> This made me think that perhaps the NBN caused us to be cut off, but >> according to the NBN map on the iiNet website our address is not undergoing >> any changes, and we can’t expect the NBN for a couple of years. >> >> I haven’t wanted to use the ‘Cloud’ for phone calls, so I wondered if >> Apple was applying some subversive influence, but surely Apple is above that >> and they wouldn’t do anything to our Landline. >> >> We are open to any suggestions of why this is happening. >> >> Hopefully, >> Pat >> >> >> >> >>> On 10 May 2019, at 07:57, Peter Hinchliffe <hinch...@multiline.com.au> >>> wrote: >>> >>> >>> >>>> On 9 May 2019, at 9:42 pm, Pat <clamsh...@iinet.net.au> wrote: >>>> >>>> I received an email today which may or may not have come from Apple. It >>>> says, “Your Apple Subscription Receipt” (to Netflix). But, I did not order >>>> a subscription. I think it is probably a scam, although it looks very >>>> authentic. One anomaly is that where it says ‘you can cancel a >>>> Subscription at any time: Cancel/Refund Subscription’ there is no URL. >>>> >>>> The email did not say ‘No Reply’, so I did reply, but it bounced. >>>> >>>> What recourse do I have? >>>> >>> >>> 1. Always, always, ALWAYS make it your first order of business to check the >>> sending address of the email. If it has genuinely come from Apple, the >>> sending address will end in .apple.com. If its some variant of >>> .apple.xxx.com, or something else that doesn’t evem contain the word >>> “apple”, you can be sure it didn’t come from anyone at Apple. Likewise, a >>> genuine email from Netflix will end in .netflix.com, not some variant of >>> .netflix.xxx.com. You can check the sending address byt rolling over the >>> address at the very top of the email and clicking on the little disclosure >>> trinagle that appears (assuming you’re using Mail). >>> >>> 2. Never, never, NEVER reply to suspicious emails. It’s just inviting a ton >>> of trouble. It confirms that your email address is real, inviting a >>> potential flood of spam from the same source or others. >>> >>> Kind regards, >>> >>> Peter Hinchliffe Apwin Computer Services >>> FileMaker Pro Solutions Developer >>> Perth, Western Australia >>> Phone (618) 9332 6482 Mob 0403 046 948 >>> -------------------------------------------------------------------- >>> Mac because I prefer it -- Windows because I have to. >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >
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