Hi Rosemary. I have had ongoing issues with Telstra for the past 4 months.
Promise to fix issues but then fail to do so over and over again. I am now on the verge of going to Aussie Broadband. They get amazing reviews from customers. One review site recently ranked them number 1 in Australia. And 2 of my friends are with them and reckon they are the best. Their price for my plan is the same as Telstra, so no cost advantage there. But if I also take both our mobiles to them as well, that is way better priced. Anyway just thought I would give some more feedback 👍 On 12 Jul 2023, at 7:06 pm, Daniel Kerr via WAMUG <[email protected]> wrote: Hi Rosemary Without know exact details, but if it’s similar to mine situation (which it sounds like it), technically neither side are actually “telling lies”. When NBNCo have been going through certain areas and doing the FTTP upgrades, they only have “some” ISP’s that seem to have early access to this “faster NBN”. Whereas iinet/Westnet dont seem to be one of the ISP’s with access to these upgrades. So when they look it up, in the iinet/Westnet/TPG system, your area probably isn’t available to go faster on their network. And NBNCo who do say the upgrade is available, in the “small print” - it’s only with some ISPs. This is the same sort of thing I’ve found. Because I’m signed up to NBNCo newsletter and info for my area, I got an email from saying “faster internet is available” But iinet tell me,..no I can’t get faster internet. So they’re both actually correct. As far as iinet are concerned for their “access”,..they can’t offer anything faster. But if I go with a different ISP,…then I can actually get faster. I just found the email from them,..which says,.. "Hi Daniel, As you have registered for updates, we’d like to let you know that your location may be able to upgrade to nbn® Fibre to the Premises (FTTP) if you order an nbn powered plan based on nbnHome Fast or higher◊." Then a button I click that says “Check out the list of participating providers” - which loads this page https://www.nbnco.com.au/residential/upgrades/more-fibre/find-a-partici pating-provider And Westnet and iinet (for whatever reason) aren’t listed as a participating provider. For the time being I’ve stuck with iinet and use their NBN100 plan,….as I’ve always felt a bit loyal to them to stay. But with some of the newer ISP’s nothing offering better plans (and sometimes better pricing), I’ve been weighing it up to change as well. I was looking at the Aussie Broadband plans, as they tend to get good reviews and always seem to be ranked quite high for reliability, cost, service etc. (I wouldn’t touch dodo with a barge pole for another example,…lol. Had some many customers been with them that had issues and left). The one downside to moving obviously is losing your email address. But I believe iinet and Westnet still offer an “email only” service. (I know they previously had this service,..so I assume they still do. Haven’t checked for a while). You used to be able to pay $25 a year to keep your email address. So you then don’t have to go round and tell everyone your new address and lose access to your email address. (I don’t actually really use my @iinet address a lot, but I’d still like to keep it if I did change. I had considered going to the Aussie Broadband NBN1000 plan,. But it’s another $50 a month. So I didn’t really go much further then look and dream. lol. So as mentioned without knowing “exact” details, that would be my take on it anyway. The best place I find to see what you’re able to get is the actual NBNCo website. As they’re the ones who do or change the infrastructure. So normally their information is most up to date. If you go to https://www.nbnco.com.au - then put in your address to check. It will advise you what you can get on your premises. I also think some of the companies are wearing the cost of the “$0 upgrade cost to upgrade to fibre” - in the hope of perhaps getting new customers and building their customer base. And perhaps iinet/Westnet didn’t want to wear the extra cost of it. But I’m only guessing there - I could be completely wrong. Hope something there helps. Kind regards Daneil --- Daniel Kerr MacWizardry p : 0414 795 960 e : <daniel AT macwizardry.com.au> w : <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. On 12 Jul 2023, at 6:33 pm, Rosemary Spark via WAMUG <[email protected]> wrote: Hi there, I received a glossy flyer in the mail saying that FTTP fibre to premises is available in my area, listing various isp to contact about the upgrade. I checked on the nbnco website and it indicated my address was able to be upgraded. We’re with Westnet (taken over by iiNet, taken over by TPG) and have been for many (20) years. Home page for accounts and email is still Westnet. Anyway no indication that TPG was included in the upgrade. I rang Westnet ( got a woman obviously based somewhere else) saying FTTP was not available at my address, after keeping me on hold for several minutes. I checked the only upgrade available on the website is for 5G…not the best fit. So who is telling lies? Do I go with another ISP? What is other people’s experience? Cheers -- Rosemary Spark PO Box 781 South Fremantle WA 6162 Australia 0414268043 [1][email protected] References 1. mailto:[email protected] -- The WA Macintosh User Group Mailing List -- Archives - <https://www.mail-archive.com/[email protected]/> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <https://www.mail-archive.com/[email protected]/> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> Regards Stephen Chape Mac by choice Windows because my employer knew no better
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