At 03:16 AM 10/20/2006, you wrote:
Right now I'm struggling with trying to figure out why our parish
office can't download emails from the email address related to their
web site. I can get them if I set up my email - but they aren't for
me and some are confidential. I've spent most of this week messing
with this problem on and off and am tearing my hair our. Their
system keeps defaulting to their ISP email details and won't hold
those for the web! I've scanned their machine for viruses, updated
their ant-virus and firewall (and now set the machine to do it
automatically, but as they are on a dial-up that is a problem at
times) but nothing so far has worked. This is a prize example of
what should be so simple and straightforward but is in fact a nightmare.
Hi Peter,
Let me guess, they're using some version of Outlook? I have had a
few clients w/this problem myself. Maybe this will help. Outlook
sometimes does not recognize *changes* to an existing eMail account
config. I have found this process I'm about to explain cures that
problem and my clients after having done this, can then download
their mail. Keep in mind I'm not an Outlook user and never will be
from what I've seen.
Have them *delete* the existing account, close Outlook, reboot the
computer, open Outlook, go in and set up a new account for the same
eMail address. Voila, downloading then works.
I got this from a tech in Ohio who I never physically met. My client
was a sweet wonderful elderly lady who was not computer stupid. But
she could not get her eMail to download after switching to my
hosting. Instead of just leaving and going elsewhere for hosting,
she *hired* a local tech who turned out to be a peach of a peach of a
guy and he is the one that told me about this. He then promptly
passed away with no warning (only in his 30's) within a few weeks of
me having "met" him by phone & eMail. To this day, I have a soft
spot in my heart for him.
Anyway - this process has helped several of my clients overcome the
madness of not being able to download their eMail. Hopefully, it will
help you too, Peter.
:: Deb | PBC Web Design
:: http://www.PBCWebDesign.com
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