Hi Drew, thanks for the response.
We've chased around finding what we can, but nothing tht gives
answers; or rather we have only come across answers that suggest
days of correction work or a complete reinstall of the OS. As
to duelling that is possible but the two had sat happily together
for about six months of more or less daily use, so it is not an
obvious answer, unless some update has started an
incompatibility. There wasn't active multiple AV; ZA was the
firewall and K the AV.
The isp was reached by old-fashioned dial-up, and was clearly
enganged. But whatever was tried there was no sending activity
[and so of course no receiving either].
Your new machine remedy looks right, though switching completely
to K suite hasn't worked - tht sugggests to me that there is some
major disturbance in setting s and files' content. A different
new machine executive action has emerged ;-): buy a new laptop.
She's been unhappy with this one for ages, so it seems a good
moment...
Maybe I'll use this one to test out linux [down Matt, boy, down]
and see if we can work with that. We're completely off the
experiment of Vista, don't use Word or Works.
It has already wasted a tremendous amount of time and energy and
I really would only pursue correcting the problem if there is a
relatively simple solution. I also suspect so much has been
tried that things are very fouled up. Of course there were no
discs with this machine for reinstall and troubleshooting!!
Joseph
From: "Drew Trusz" <[EMAIL PROTECTED]>
Have you checked their respective knowledge bases yet? Forums?
Do we have a case of dueling tools here? ZA Pro also includes av.
Was
the entire Pro suite operational? How was the isp reached?
Browser?
ftp client?
Treat this like it was a new machine never before networked.
Check all
the basic configurations including browser settings and mail.
Install
ZA Pro as it was installed. If you don't know that, do the
default
install paying careful attention to what is installed. If that
restores connectivity beyond the isp, try the Kaspersky again.
If
not, got a backup copy?
If the problem recurs then you are going to have to disable some
parts
of one or the other products until you get a workable
arrangement.
Multiple av still seems a dicey proposition.
drew
On 2/27/08, joseph harris <[EMAIL PROTECTED]> wrote:
Something has caused a problem - not directly for me happily.
Kaspersky AV appears to have caused disruption and prevented
access to the net, even though logging in to the ISP works.
Zone Alarm Pro was the firewall.
There was an attempt to install Kaspersky suite which installed
and may have configured but still no access to the net [for
anything]. Zone and the AV were uninstalled first of course.
Any thoughts about how much trouble lies ahead to sort this
out,
and even more so, how to do that? It is Wndoze Xp SP2 of
course
on a Dell Inspiron 1000 laptop.
All help appreciated and TIA as ever
Joseph
____ • The WDVL Discussion List from WDVL.COM • ____
To Join wdvltalk, Send An Email To: mailto:[EMAIL PROTECTED] or
use the web interface http://e-newsletters.internet.com/discussionlists.html/
Send Your Posts To: [email protected]
To change subscription settings, add a password or view the web interface:
http://intm-dl.sparklist.com/read/?forum=wdvltalk
________________ http://www.wdvl.com _______________________
You are currently subscribed to wdvltalk as: [EMAIL PROTECTED]
To unsubscribe send a blank email to [EMAIL PROTECTED]
To unsubscribe via postal mail, please contact us at:
Jupitermedia Corp.
Attn: Discussion List Management
475 Park Avenue South
New York, NY 10016
Please include the email address which you have been contacted with.
