On 6 Jul 98, at 21:32, Jack Killpatrick wrote:
> Peter Schoenster wrote:
> > I think that most websites don't make it easy to buy. Most of
> > them don't make it easy
> > to do anything. I was just at the HP website in search of some
> > drivers for my HP 694C.
> > Forget it. What a joke.
>
> I've also searched for drivers at the HP site, around 6 months ago, and
> remember having a hard time finding what I needed. However, I decided to
> take a look and see what the site's like now.
>
> First, as part of the test, I wrote down what I thought would be a logical
> way to find the drivers for my printer:
>
> home page
> click drivers
> click the printer I have
> click the OS
> download the driver
>
> I was very surprised to find that the sequence I went through was almost
> exactly what I had anticipated:
>
> home page
> click drivers
> select printers from a list
> select the line of printers
> select the exact printer
> click download
> select language and OS
> download
I always appreciate different perspectives.
I go to the home page. I don't see drivers listed anywhere. I don't see a search.
Imagine if I can just input a product number and then get a list of options for
that product number (that is what I always look and search on: product
numbers). Just today I searched on the name of a cd-rom driver and only 1
result was found at infoseek and that page had the driver!!!
The best I find are "products" and "Services & Support" Each one has some
kind of link list associated with it.
I will try for the S&S.
Now, right at the top of a very busy page is "Print Drivers". I see NT but it
doesn't seem associated with printes or drivers.
At the "Print Drivers" it seems I am on target. There is a search. Great, that
has to be tied into some rdbms that will find product number.
I search for: deskjet 694C
The results just plain suck.
I go back and choose printers from a select list of products that HP sells; list
must contain at least 20 items.
This is good, Nice use of javascript here.
Oh no, this is looking good. Boom my 694C is like the default select of a good
use of javascript.
This looks like it.
Not really all as bad as I said. I would have preferred a search from the get go.
Jack, thanks for the feedback. I wonder if sites pay people to try and use their
site and then offer feedback. Seems like it would be a good idea. Ask a
business why someone would use their site and then create scenarios where
people have to use the site for the intended purpose --sort of like a treasure
hunt. Then you record how the people felt about using the site: easy, not
easy... I remeber these guys in New York who used to grab people off the
street to go and view a TV show and then do a questionaire.
Peter
_________________________________________________________
Peter J. Schoenster [EMAIL PROTECTED]
Exercise Your Brain..Read a Book http://www.rede.com/
Free CGI Scripts and Applications
http://www.rede.com/samples/index.html
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