-----Original Message-----
From: David Bell <[EMAIL PROTECTED]>
>>So... my question: suggestions for successful online documentation models?
>>Do you know of companies that have excellent documentation systems that
>>integrate their documentation, techsupport, and training? Have you built
web
>>sites with excellent documentation or help systems?
>
>I apologise in advance for shouting - but I feel very strongly about this.
>
>Yes I have a suggestion ....DON'T DO IT!!!!
>
>As far as I am concerned - there is no substitute for proper printed
>product documentation.
>
>Putting the manuals on the CD is a MAJOR backward step - and as for
>putting them on line - FORGET IT!
The customers put the software on their laptops and use it on the road, in
airplanes, etc. The current manual is 500+ pages; they don't carry that
around with them.
We really do need to turn much of the manual into an online, web-based
solution.
So the question still stands: suggestions for successful documentation
strategies?
Someone told me about IBM's online books: www.redbooks.ibm.com Quite good.
___________________________________________________
Andreas Ramos [EMAIL PROTECTED] www.andreas.com
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