On 3 Dec 98, at 11:32, Suzanne Stephens wrote:
> Does anyone know of an effective way to get their attention to a problem?
Sorry that I know of no particular solutions to pair.com. But
perhaps some generic solutions might help.
When I had trouble at iserver I sent an email to the guy in charge of
sales. I suggested that he might have an easier time of selling if
his current customers received better support. I mentioned that I am
on many lists and people often ask my opinion about hosting etc.,
etc. And of course I think I had to have a reasonable gripe. We
ended up exchanging a few emails and my problems were solved.
I think the sales people or at least the sales manager ought to be
interested in how current customers are handled.
And then there is a dns lookup. That is one email a person should
not ignore. I have sent emails to the emails in the dns records when
I felt I was ignored.
Telephone. I have called telephone numbers from the dns records. I
always call if in a hurry. At iserver you are "not allowed" to call
if you have under 20 virtual servers (except I've never been denied
in case of billing questions). And I did get through when I felt the
problem was their lack of response rather than my lack of knowledge.
But calling is always good.
Peter
--------
The enduring goodness of the American military character over the past
two centuries does not automatically derive from our nation's
nutritional habits or from a good job benefits package. This character
must be developed and supported, or it will die.
-By Daniel J. Rabil http://www.wbap.com/marknote/note111298.html
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