same thing happened to me...trying to show others how to use the web and
stuff..
he did this....same thing
I forget how much I take for granted in my knowledge( which most of the
time is not much)..untill I come across someone else who understands
even less than I do..
rick
( I almost broke a tooth from gritting my teeth on that one too..when he
told me what he did)
Jack Killpatrick wrote:
>
> Hi,
>
> I had an experience the other day that I was just reminded of when reading a
> post in the "writers" thread...
>
> Around 10 months ago I had a client who called me on the phone and said he
> was having a hard time getting to the new web site that I had built for him.
> He said he was typing in "http://www.hisdomain.com", but the site wasn't
> coming up. Hmm, very strange, I thought. I tried it on my browser while I
> was talking to him and it came up, no problem. "Are you sure you're typing
> it in right", I asked. "Yeah"...and he repeated the address back to me as he
> typed it in...
>
> ..everything seemed right...
>
> I asked the usual questions: what browser are you using? Are you connected
> to the net? What ISP are you connected with? etc....and all seemed in order.
> Finally, I asked him what he was looking at on his screen...
>
> ...the answer: "AOL Netfind"...
>
> Um, OK....(I'm thinking...)..."so where exactly are you typing the address
> in?"
>
> He says, "right next to where it says 'Search the web'"......
>
> ugga bugga!
>
> Wellll, I gently told him that he was typing his new domain into a search
> engine and that the best place to type it was in the little white box near
> the menu bar of his browser, which would take him directly to his site. I
> also explained a bit about the function of the text box he *had* been trying
> to type it in and explained search engines a bit...
>
> ....OK, flash forward 10 months...to yesterday. Same thing, new customer...
>
> ...this time the customer is starting Netscape, getting the Netscape
> Netcenter default home page, selecting "Excite" from the search engine list
> and typing in his domain name. Then he calls me up and says when he "clicks
> the first link" (I dunno what it was) he is getting "server not found". <g>
> He tried the "other link, the one with the 33%", but that didn't work
> either....
>
> The "33%" part tipped me off.... ... ... .. .
>
> So, in case you hear a customer say this kind of thing over the phone, may
> this anecdote ring a bell for you...
>
> Jack
>
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