Usually I would agree with you guys : browsers can manage separate sessions 
perfectly well… but we are all devs here so we have a bias.

Imagine you have -10 years of computer knowledge, and that you’re on the phone 
with a customer and have to check data on your platform by impersonating him.

Most likely, you’re gonna forget that you have to use a separate session and 
see an error message when trying to reach your back-office.
Call me an idiot but I’m pretty sure even I would, if caught in the moment.

I do understand your concern about backwards compatibility though.


Maybe the tool I’m looking for is just a full-fledged CRM tool with a badass 
API.

> Le 6 avr. 2015 à 18:34, Leonel Câmara <[email protected]> a écrit :
> 
> With all due respect to Support Team members across the globe, using two 
> browsers isn’t something you should expect from them.
> 
> How hard is it to open a private browsing window of the same browser 
> (ctrl+shift+n)? Not to mention the problems that keeping the permissions of 
> the original user can have, there might be bugs that the user sees that the 
> support user impersonating won't. This is a bad idea. 
> 
> -- 
> Resources:
> - http://web2py.com <http://web2py.com/>
> - http://web2py.com/book <http://web2py.com/book> (Documentation)
> - http://github.com/web2py/web2py <http://github.com/web2py/web2py> (Source 
> code)
> - https://code.google.com/p/web2py/issues/list 
> <https://code.google.com/p/web2py/issues/list> (Report Issues)
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-- 
Resources:
- http://web2py.com
- http://web2py.com/book (Documentation)
- http://github.com/web2py/web2py (Source code)
- https://code.google.com/p/web2py/issues/list (Report Issues)
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