routes.py goes in the root /web2py folder. Be sure to restart the server or 
reload routes (via admin). Also, make sure you don't actually have an error 
somewhere in your error handling app.

On Monday, September 19, 2016 at 5:02:11 PM UTC-4, Ty oc wrote:
>
> Where exactly I need to put this file?
>
> I have tried
>
> error_message = '<html><body><h1>%s-------</h1></body></html>'
> error_message_ticket = '''<html><body><h1>Internal error</h1>
>      Ticket issued: <a href="/admin/default/ticket/%(ticket)s"
>      target="_blank">%(ticket)s</a>------</body></html>'''
>
> routes_onerror = [
>   ('init/400', '/backend/default/index'),
>   ('init/*', '/backend/default/index'),
>   ('*/404', '/backend/default/index'),
>   ('*/*', '/backend/error/report')
> ]
>
>
>
> error_handler = dict(application='backend',
>                      controller='error',
>                      function='report')
>
>
>
> Still no correct message displayed if I cause a 500 server error. Where do 
> I activate it?
>
> I mean, even debugging passes over the redirector inside web2py and see 
> nothing on those variables causing normal behaviour on the branch on 
> rewrite.py
>
> if status >= 399 and THREAD_LOCAL.routes.routes_onerror:
>
>
>
> so....
>
>
> El martes, 6 de septiembre de 2016, 11:17:58 (UTC-5), Anthony escribiรณ:
>>
>> http://web2py.com/books/default/chapter/29/04/the-core#Routes-on-error
>>
>> Anthony
>>
>> On Tuesday, September 6, 2016 at 10:43:19 AM UTC-4, Ty oc wrote:
>>>
>>> Still I need to log the ticket issue so we know what is happening (we 
>>> will be watching for errors to show on the admin webapp), but we dont want 
>>> the error to be like the HTML that is always show to the user.
>>>
>>> I want to return a one of the following depending on where Im returning 
>>> it (a page in the web app or a request of a service)
>>>
>>>
>>>    - for the service
>>>       - {"error":"see ticket xyz"} 
>>>       - for the HTML webpage
>>>       - General error, return home "here".
>>>    
>>>
>>>
>>>

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