If anybody's curious, I found out what the problem was. It was over-zealous internet security software (like Kaspersky Internet Security) on our customer's end. It was blocking certain pages, based on word fragments in the url.
The word 'Done' that was reported by the customers was not web page text, but the IE/Firefox status bar on the bottom, the usual 'Done' message when a page is done loading. On Feb 5, 4:16 pm, Dmitri Zagidulin <[email protected]> wrote: > Ah, just got reports of 2 users who have encountered this on Firefox. > > Will investigate for more details, but just curious if any of you've > ever encountered this. > > On Feb 4, 5:48 pm, mdipierro <[email protected]> wrote: > > > Could it be related to this? > > >http://stackoverflow.com/questions/1999950/download-link-fails-in-ie > > > Can you try add this line to the controller? > > > del response.headers['Cache-Control'] > > > Is this going over HTTPS? > > > On Feb 4, 4:17 pm, Dmitri Zagidulin <[email protected]> wrote: > > > > Hi all, > > > > I'm having trouble tracking down a particularly mysterious bug, and I > > > was wondering if any of you have encountered something like this > > > before. > > > > The situation is this. I have a fairly simple controller, about 125 > > > lines of code, that displays the detail view of a record (it's linked > > > to from the list view). It loads the record and its related tables, > > > does some formatting and permission checking, and returns a dictionary > > > for the view to render, in the usual fashion. > > > > This controller/detail view is the most widely used one in the > > > application. So, thousands of users are seeing this view correctly > > > every day. However, a handful of users are experiencing the following > > > problem: when they click on the detail link off the list view, they > > > get a blank page (no html or css) with the word > > > > DONE > > > > on it (on the bottom left). Now, this happens for only a small handful > > > of users -- I have about 3 or 4 that I've been on the phone with, and > > > they can replicate this every time, for every record. > > > > What could be causing this? > > > Some more details: > > > * I don't think it's a data issue, in that this happens with every > > > record they click on from the list. > > > > * The url appears to be correctly formed (I've had them spell it out > > > for me over the phone) > > > > * They can use the rest of the application, just not that detail view > > > > * It doesn't seem to be a regular error/exception, since no traceback/ > > > tickets are generated, and the error page does not come up. > > > > * The controller has safety checks, so if the requested record is > > > missing, it redirects to a 'Record missing' page that usually catches > > > any malformed requests. > > > > * The browser being used for the users encountering this error is > > > generally Internet Explorer 8. > > > > * There is only one 'return' statement in the controller - the last > > > line, return dict(...). > > > > Does anybody have any ideas? -- You received this message because you are subscribed to the Google Groups "web2py-users" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/web2py?hl=en.
