I was thinking that disclosures to an employee who calls GHP customer service re the claims of his or her spouse could extend to the type of information the employee would get on an EOB. In other words, if the employee can get the info on a paper EOB, then we (the GHP) should be able to give the employee the same information on the phone. Agree or disagree?
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From the law offices of Vorys, Sater, Seymour and Pease LLP.
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