Re: [wc] Re: cancelling aol

Fri, 23 Jun 2006 07:43:20 -0700

You can often take advantage of the "cancellation" or "retention" departments to get a better deal.  It helps to point out offers the company is giving to new members/users/subscribers (or introductory offers from other companies) and asking that they match the offer or cancel the service.  You don't have to give the final go-ahead to cancel, of course -- just say you'll call back later if they don't bite.

From experience, this works with Comcast cable tv/internet (they get even more unhappy when you talk about Verizon DSL) and with all major cell phone carriers when you're in your first week/month of a contract (or if you're out of contract, obviously).  The possibilities, as always, are virtually endless.



On 6/23/06, tueschatter <[EMAIL PROTECTED]> wrote:


I've had similar customer service experiences with Verizon. When you
try to call for a billing question or anything like that, the first
question they ask is "Can we review your account?" I said "OK" the
first time, only to have to sit through about 10-15 minutes of
services I could be using. Essh! After that when I called and they
asked to review my account I always said "NO!". Then I was able to
proceed with my issue.
I ended up giving Verizon the boot after a major billing error of
over $500. They aren't the only phone company in town.

--- In [email protected], "Steve Yang" <[EMAIL PROTECTED]>


wrote:
>
> Yes, he was fired.
>
> http://news.beta.netscape.com/story/2006/06/15/mp3-recording-trying-
to-cancel-aol/
>
>
> On 6/23/06, denisesudell <[EMAIL PROTECTED]> wrote:
> >
> > --- In [email protected]<weingartenchatters%
40yahoogroups.com>,

> > "Ellen"
> > <ellengoodman6@> wrote:
> > >
> > > Have you guys heard about this?
> > >
> > > http://media.putfile.com/AOL-Cancellation
> > >
> >
> > Ellen, that was a fascinating audiofile, and I listened to the
whole
> > thing, but it would have been extremely helpful if you explained
> > what it was about instead of just providing a link that
immediately
> > launched a five-minute audiofile.
> >
> > That said, I hope AOL immediately canned the guy's ass. (I'm sure
> > the call has been repeatedly brought to the company's attention.)
> > Threatening not to cancel a customer's account unless he listened
to
> > the canned spiel is just a jaw-droppingly bad way to try to *keep*
> > customers.
> >
> > You ought to send this file to Gene (with a message explaining
what
> > it is before he clicks on it). Maybe he can use it for one of his
> > famous customer-service columns.
> >
> >
> >
>
>
>
> --
>
> Steve Yang
> 703.507.1831 (c)
>




--

Steve Yang
703.507.1831 (c) __._,_.___


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