> I hope someone can help me find an affordable device...
>
> In a years time I will have 70+ users at remote sites,
> all connected to the Home Office via VPN's.

> I need to monitor the availability each remote connection
> and issue trouble tickets/service notices when the line
> goes down.

> Any ideas?

Are all your users using Windows on their home PC's?  And are all these PC's
configured to use a WINS server inside your network for naming purposes?

If so you can do it with WhatsUp Gold.

Configure the icon for each home user as follows:

Polling Method: NETBIOS
Poll using: Host Name
Host Name: <insert Windows Name of PC here>

That should work.  The only down side is when they turn their PC at home
off, the host will go "down" even though their remote access is still live.
If this is a problem you could accommodate this by changing the monitoring
hours for that person's PC to match their normal work hours.

Essentially this is just like the "dynamic DNS" solution already suggested
in this thread, except instead you are using the WINS Client that comes with
Windows to do the dynamic naming.

The advantage of this method is that you are not only testing whether their
home broadband is up, but you are also testing the VPN as well.  It will be
a better measure of whether that person can truly get any work done.

--Tim Farley
  IPSWITCH


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