I noticed that you haven't mentioned some critical troubleshooting steps. FWIW, my troubleshooting regimen would include the following:
1. Call the pager from a regular phone, to ensure it can receive pages from another source. 2. Test the paging function of WUG while sitting next to the modem, with the modem speaker turned on. Make sure to try different bit-parity-stop combinations, like 7-Even-1. Listen to ensure that the modem connects. If it doesn't connect, suspect a wrong phone number, or the TAP service is at fault. 3. If modem connects but still fails, connect to the TAP service (assuming it's TAP) using your favorite terminal emulator, and enter the protocol by hand (you'll likely have to Google on "TAP protocol" to find the exact steps). 4. If the manual method works, recheck settings, then blame WUG. :) -- Randy Hall MCSA, MCSE ([EMAIL PROTECTED]) Network/Web Manager, Corporate Demos Intel Corporation, Santa Clara, CA USA All views expressed herein are MINE MINE MINE!!! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Sent: Wednesday, January 29, 2003 8:59 AM To: [EMAIL PROTECTED] Subject: [WhatsUp Forum] repeating failed WUG alerts to a pager Hi, people. Sorry this is a bit lengthy. I've got a real asskicker of a problem here. I don't think it has anything to do with my WUG installation itself, but then again, I am really puzzled at this point. First off, I've got a W2K server, WUG 7.03 was installed when the problem began surfacing about 10 days ago. I just upgraded to 8.0 this past Monday. Got many Lotus Notes servers being monitored. Compaq Insight Mgr also monitoring these servers and set up to deliver SNMP traps to my WUG server. The SNMP traps generate a PAGE to the Lotus Notes team pager. Note all of the failed attempts that came from the CITLNADMINHUB server in the log below. Already confirmed 100% that there's nothing wrong with the pager alerting config in WUG. SNMP traps from other Notes servers generate successful notifications to the pager. The ADMINHUB server's SNMP service is configured properly; looked at that 100 times. "send authentication traps" is disabled, and the community names are right. On the ADMINHUB device in WUG, it was originally set to accept ANY traps. We believe we tracked the problem of authentication failure traps to a Notes server over in our London office. But the problem here in WUG is the repeated failed attempts to send a page to the Notes pager. It's going over and over and over for the past few days. I've had my pager company reset the pager in order to flush out any queued pages that may be flooding it. I've even taken the Notes pager out of the ADMINHUB alerts configuration. The WUG server and external modem have been power cycled a few times, as well. My question, I guess, will WUG re-attempt a failed notification x number of times before it drops the attempt altogether? I don't know where the problem is. Anybody???????? Thanks...... 20030129 110936 Alert failed process N:CITLNADMINHUB F:512 A:Pager/Notes pager 20030129 110750 Alert failed process removed N:Powie's test server F:784 A:Pager/Notes pager 20030129 110652 Alert failed process N:CITLNADMINHUB F:512 A:Pager/Notes pager 20030129 110526 Alert failed process N:CITLNADMINHUB F:512 A:Pager/Notes pager 20030129 110450 UP CIO-1750-ROU 192.168.62.1 missed 1 20030129 110400 Alert failed process N:CITLNADMINHUB F:512 A:Pager/Notes pager 20030129 110218 Alert failed process N:CITLNADMINHUB F:512 A:Pager/Notes pager 20030129 105936 Alert successful process N:Powie's test server F:784 A:SMTPMail/ChrisPowers 20030129 105931 Alert failed process N:CITLNADMINHUB F:512 A:Pager/Notes pager Chris Powers Systems Engineer MCSE, CNA, Network+, A+ Keane IT Technical Serv Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
