Greetings and Salutations once again.
I would firstly like to extend a sincere thank you to all those who assisted me with my previous postings regarding UPS monitoring. You guys are terrific!
Now onto my current dilemma. As I stated in my previous posting, I am new to the usage of this software and may be missing some of the nuances. I currently have all my routers being monitored with no problems. I have just created my server maps and am in the initial stages of testing them. Well this is my issue, at this stage I simply have the servers set up to poll via icmp. Here is the strange thing that is happening and totally has me perplexed. If I have the map open in the WUG application or the map up in a browser, it polls fine. As soon as I close the web interface or the map in the WUG app on the server, the polls terminate. Has anyone else experienced this? My server maps appear to mirror my settings for polling of my router devices and yet my routers do not experience this problem. Thank you again in advance for your assistance.
Garth Fish
Support Analyst
OSI Support Services, Inc.
2520 South 170th Street
New Berlin, WI 53151
T: (262) 780-2000 x3314 or (800) 984-3431
F: (262) 780-2080
Outsourcing services are primarily performed by OSI Outsourcing Services, Inc.; collection services are primarily performed by OSI Collection Services, Inc.; letter series collection services are primarily performed by North Shore Agency, Inc. and Transworld Systems, Inc.; portfolio services are performed by OSI Portfolio Services, Inc.
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