Hi Mark,
Thank you for taking the time to respond. If anything
it goes to show that the implementation of WUG Pro is not as simple as
it appears to be. My company has been a very big fan of WUG in the
past, in particular v8.03 and are more than happy with its functionality
and performance.
>From the problems I have experienced with the 'upgrade' and from what I
read in the forum, I don't believe that there is any reason why my
company should use the new version, it short it really is more work than
it is worth.
Whilst I understand the facility of having a back-end database gives you
greater data integrity, I have set up my own daily robocopy script that
backs up my present WUG implementation, so in the event of a disaster I
have my own backups of all maps, custom services and notifications.
Until the upgrade path is smoothed over, I am not in a position to sell
any positives to senior management as to why we should "upgrade" to the
lastest version.
Thanx again for taking the time to respond.
Regards
Gary Swanton,
Manager, IT & T Services Delivery - Jam Factory & Cinemas
IT Shared Services, Village Roadshow Limited
Melbourne
Jam Factory - Level 1, 1 Garden Street,
South Yarra VIC 3141
Telephone + 61 3 9281-1044 Facsimile +61 3 9804 7349 Mobile - 0438 877
896
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Symons
Sent: Friday, 19 November 2004 11:12
To: [EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum] A few early issues.
I think the reason you were not presented with an upgrade dialog was
because there was (at that time) no database to put anything into. In
fact, in this situation, I don't think UpgradeApp.exe is even deliveted.
And the reason there's no database would be connected to your question
2). "What if I don't want MSDE installed..". I am assuming that you
selected not to install MSDE and that then led to the "no upgrade
dialog" situation.
One approach is to run install and select "YES" to MSDE... this giving
you a database to import into. Run upgrade, but bear in mind the "E:\"
problem might require an Uninstall followed by Reinstall at this point.
Once you have an MSDE database that now contains WhatsUp Gold data, you
can detach the database and attach it to SQL. It will be necessary to
create the DSN and run NMConfig but you should then have SQL (not MSDE)
up and running with WhatsUp Gold data.
Mark Symons
Ipswitch,Inc
Augusta GA
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Gary Swanton
Sent: 18 November 2004 18:06
To: [EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum] A few early issues.
Thanx Mark,
A couple of further questions as a result of
your post.
1. I was never presented with an upgrade dialogue box at the time of
installation - why 2. What if I don't want MSDE installed as part of
the installation as we already have an existing SQL server to connect to
? 3. Where can you copy the UpgradeApp.exe from ? as the downloaded
installation media is a self extracting package
Thanx for your input.
Regards
Gary Swanton,
Manager, IT & T Services Delivery - Jam Factory & Cinemas
IT Shared Services, Village Roadshow Limited
Melbourne
Jam Factory - Level 1, 1 Garden Street,
South Yarra VIC 3141
Telephone + 61 3 9281-1044 Facsimile +61 3 9804 7349 Mobile - 0438 877
896
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Symons
Sent: Friday, 19 November 2004 09:50
To: [EMAIL PROTECTED]
Subject: RE: [WhatsUp Forum] A few early issues.
Upgradeapp.exe is actually removed right at the end of the Install
process.
The logic for this is to actively prevent the risk of duplication
previously mentioned. Some items plain won't duplicate.. SNMP Trap
Events, for instance. Device Type Groups will duplicate. Run
UpgradeApp.exe twice and you will get two Device Types (Imported) and no
way to clean up except via accessing the database directly. Yes, a
Feature Request is already logged here.. covering creation, deletion,
and renaming of Device Type Groups, and the ability to specify Group
when creating or editing a Device Type.
Anyway, so there's no UpgradeApp.exe available after Install is
completed. But it IS available before Install is completed.
Specifically, when the Upgrade dialog appears on screen. WhatsUp
Professional is fully installed at this point. The database is there.
It's all ready to use. The only thing that has not yet been done is
choose whether or not to run Upgrade and actually pull in WhatsUp Gold
config data. There's an opportunity to do two things here:
1) Switch to Explorer and make a copy UpgradeApp.exe.
2) Start up the WhatsUp Professional console and do some "pre-config".
Robert Glatt mentioned that the default WhatsUp Professional Device
States (Down 5 mins, Down 20 mins, etc) did not meet his specific needs
(Down 15 mins, etc). Well, creating a "Down 15 mins" Device State NOW
will then allow you to switch back to Install and run Upgrade and obtain
a 1:1 match. i.e, imported monitors will alert at 15 minutes.
So, if you have a copy of UpgradeApp.exe you can run it at a time of
your deciding. If you do not run it twice then there won't be a risk of
bringing in anything twice. However, if you run it after creating
devices and then upgrade WhatsUp Gold maps with those same devices then
you will have tidying up to do.
Another issue in this thread is Gary Swanton's problem with WhatsUp Gold
not being installed on C: drive.
> My maps are located in E:\Program Files\Whatsup\Maps
> and the default installation location of WUG Pro is E:\Program
> Files\Ipswitch.
This problem has been duplicated and is a defect. It's all caught up
with the delivery of MSDE... and therein lies the workaround.
1) Install WhatsUp Professional. This delivers MSDE. You know that
UpgradeApp.exe won't work so no need to run it.
2) Uninstall WhatsUp Professional. Choose the option to remove data.
This will not remove MSDE.
3) So now you have MSDE and no WhatsUp Professional.
4) Install WhatsUp Professional. MSDE is already present so it does not
get delivered. Now you can choose to run the upgrade. It should bring
in the data from E:\ drive (or wherever).
Mark Symons
Ipswitch, Inc
Augusta GA
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Brian Miller
Sent: 18 November 2004 15:16
To: [EMAIL PROTECTED]
Subject: Re: [WhatsUp Forum] A few early issues.
The upgradeApp.exe can be found in the WhatUp Professional installation
directory after you've installed the product. It is important to note
that if you run the UpgradeApp multiple times, you will create duplicate
entries in the database. So for example, lets say that you have Bob's
Pager in v8. If you run the Upgrade App 3 times... you will have 3
versions of Bob's Pager in the WhatsUp Pro. Ofcourse you can always
clean this up later...
~Brian Miller
Ipswitch, Inc.
----- Original Message -----
From: "Eugene Pressley" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, November 18, 2004 11:48 AM
Subject: Re: [WhatsUp Forum] A few early issues.
> Could you make the UpgradeApp.exe available for those folks who would
> like it to run out side of the installation application?
>
> >>> [EMAIL PROTECTED] 11/18/2004 11:01:47 AM >>>
> Sorry for another post about this.... I realized that I could
provide
> some
> additional information.
>
> WhatsUp Pro is database driven. Copying WUG map files into a certain
> WUP directory will not cause them to imported into the database. This
> is what
> the UpgradeApp.exe does.
>
> This is how the UpgradeApp works:
> 1) It reads all the notification definitions (now called Actions in
> Pro)
> found under your Whatsup8\Notification directory and inserts them into
> the Pro Database.
> 2) It reads all your monitor definitions (now called Active Monitors
in
> Pro)
> found in your services.ini file in the Whatsup8 directory. and inserts
> them into the Pro Database.
> 3) It reads all your Event Definitions (now called Passive Monitors in
> Pro)
> found under your Whatsup8\Events directory and inserts them into the
> Pro Database.
> 4) It reads all your device types from your HostType.ini file and
> inserts
> them into the Pro Database.
> 5)*** It reads all your maps from whatever directory that you've
> designated
> as the 'Map' directory found under v8 Web Settings.
> Now, this is where some complication occurs. Triggering Notifications
> in
> Whatsup 8 and earlier are very different to the Whatsup Pro model. (
> this is
> what Robert Glatt was alluding to)
> Instead of firing a notification after a device/monitor has been
> down
> for X number of polls, notifications (actions) are fired when they
fall
> into
> a defined state. So for example, I have a notification that fires
> after 4 'down' polls.... and my poll interval is 60 seconds. This
> means that in
> simple terms that a notification will be fired when a device is down
> for 4
> minutes. In Whatsup Pro, if you wanted to trigger something on a
'down
> 4
> minutes' state, you would define a 'down 4 minutes' state.
Arbitrarily
> '4
> minutes' is an important interval for you.
>
> During the upgrade, we try to map your trigger * poll interval to the
> best predefined state. But, this is somewhat problematic because we
> do not want
> to create new states for you automatically. So if i have a trigger of
> 40
> and a poll interval of 30. This is 20 minutes... We will match to the
> biggest predefined state that is in WhatsUp Pro. The reason why we do
> not
> automatically create the "down 20 minute" state for you is that if you
> were
> inconsistent on your trigger time or poll interval, you would create
> MANY
> states, which would greatly detract from the usability of the system.
>
> For example, lets say i have a poll interval of 60 seconds, and i have
> 50 devices. Each one with a trigger from 1 to 50. If we
> automatically created
> the device states based on the Wug 8 configuration then everytime you
> went
> to add a new action, you would have 50 states to select from.
>
>
> *Please note that I referred to your version 8 installation directory
> as Whatsup8... this name is merely the name of your version 8
> installation
> directory.
>
> I know that is is a VERY long post....I hope it provides some insight
> to how WUG8 works compared to WU and how upgrade is done.
>
> ~Brian Miller
> Ipswitch
>
>
>
> ----- Original Message -----
> From: "Gary Swanton" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, November 17, 2004 5:45 PM
> Subject: RE: [WhatsUp Forum] A few early issues.
>
>
> Hi Robert,
>
> My maps are located in E:\Program Files\Whatsup\Maps and
> the default installation location of WUG Pro is E:\Program
> Files\Ipswitch.
>
> I did think of that but I thought that the installation wizard
> would've prompted that it had discovered a previous version and did I
> want to install into the same location and Upgrade. I have also
> looked at the new versions folder structure and thought about copying
> the previous maps into a subfolder of WUG Pro but couldn't identify
> where. Also what
> about the existing alerts, notifications and custom services.
>
> The import of maps is important but just a time consuming would be the
> need to recreate everything else.
>
> Thanx for the input.
>
> Regards
>
> Gary Swanton,
> Manager, IT & T Services Delivery - Jam Factory & Cinemas
> IT Shared Services, Village Roadshow Limited
> Melbourne
> Jam Factory - Level 1, 1 Garden Street,
> South Yarra VIC 3141
> Telephone + 61 3 9281-1044 Facsimile +61 3 9804 7349 Mobile - 0438
> 877 896
>
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Glatt,
> Robert (contractor)
> Sent: Thursday, 18 November 2004 09:35
> To: '[EMAIL PROTECTED]'
> Subject: RE: [WhatsUp Forum] A few early issues.
>
>
> If your current version of WUG has its maps saved in a different
> directory than the standard then the upgrade will not see your current
> stuff properly. What directory do you have your maps in ??
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Gary
> Swanton
> Sent: Wednesday, November 17, 2004 4:58 PM
> To: [EMAIL PROTECTED]
> Subject: RE: [WhatsUp Forum] A few early issues.
>
>
> OK - I didn't think of that, but the network guys have told me only to
> use port 81 on the server where I am running WUG, so I couldn't do
> that anyway.
>
> Anyway I have been told to place the implementation on hold now that
> it has been discovered I will have to manually recreate my 175 devices
> spread over 15maps and also recreate all the alerts / recurring
> notifications....
>
> Myself and senior management are amazed that there appears to be no
> upgrade path from our previous version of WUG.
>
> Regards
>
> Gary Swanton,
> Manager, IT & T Services Delivery - Jam Factory & Cinemas
> IT Shared Services, Village Roadshow Limited
> Melbourne
> Jam Factory - Level 1, 1 Garden Street,
> South Yarra VIC 3141
> Telephone + 61 3 9281-1044 Facsimile +61 3 9804 7349 Mobile - 0438
> 877 896
>
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Jason
> Benway
> Sent: Thursday, 18 November 2004 08:52
> To: '[EMAIL PROTECTED]'
> Subject: RE: [WhatsUp Forum] A few early issues.
>
>
> I can get to both web interfaces, WUG is running on port 8080, WUP is
> running on 81
>
> jb
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Gary
> Swanton
> Sent: Wednesday, November 17, 2004 4:45 PM
> To: [EMAIL PROTECTED]
> Subject: RE: [WhatsUp Forum] A few early issues.
>
> I thought the same thing - I installed WUG Pro but then wanted to
> still use WUG Gold but every time I opened the browser, the new
> version login
> screen appeared.
>
> You have to stop the Ipswitch WhatsUp Engine service to stop the
> webserver then you can restart the previous version WUG Service and
> keep using the previous version of WUG.
>
>
>
> Regards
>
> Gary Swanton,
> Manager, IT & T Services Delivery - Jam Factory & Cinemas IT Shared
> Services, Village Roadshow Limited Melbourne Jam Factory - Level 1, 1
> Garden Street, South Yarra VIC 3141 Telephone + 61 3 9281-1044
> Facsimile
> +61 3 9804 7349 Mobile - 0438 877 896
>
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Jason
> Benway
> Sent: Thursday, 18 November 2004 08:18
> To: '[EMAIL PROTECTED]'
> Subject: [WhatsUp Forum] A few early issues.
>
>
> First I thought someone said that the new WUG uses IIS?
>
> But I can turn off all the IIS services and the WUG web server still
> runs.
>
> Second. I created a device. Then I created a group. I moved the device
> into the group.
>
> In the list view it shows the device under the group. But the map view
> still shows the device and view at the same level??
>
> Thanks,jb
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
> ---
> This communication and any files transmitted with it are intended for
> the named addressee only, are confidential in nature and may contain
> legally privileged information. The copying or distribution of this
> communication or any information it contains, by anyone other than the
> addressee or the person responsible for delivering this communication
> to the intended addressee, is prohibited. If you receive this
> communication in error, please contact our helpdesk on +613 9667 6699,
> then delete the communication. You will be reimbursed for reasonable
> costs incurred in notifying us. This footnote also confirms that this
> email message has been scanned for the presence of computer viruses
> and
> inappropriate content. For General Enquiries please contact the
> appropriate switchboard:
> Bourke St +61 3 9667 6666 JAM Factory +61 3 9281 1000
> Pyrmont +61 2 9552 8600 Avondale NZ +64 9 820 8800
> Gold Coast +61 7 5585 9666
> ---
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
---
This communication and any files transmitted with it are intended for
the named addressee only, are confidential in nature and may contain
legally privileged information. The copying or distribution of this
communication or any information it contains, by anyone other than the
addressee or the person responsible for delivering this communication to
the intended addressee, is prohibited. If you receive this
communication in error, please contact our helpdesk on +613 9667 6699,
then delete the communication. You will be reimbursed for reasonable
costs incurred in notifying us. This footnote also confirms that this
email message has been scanned for the presence of computer viruses and
inappropriate content.
For General Enquiries please contact the appropriate switchboard:
Bourke St +61 3 9667 6666 JAM Factory +61 3 9281 1000
Pyrmont +61 2 9552 8600 Avondale NZ +64 9 820 8800
Gold Coast +61 7 5585 9666
---
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
