Ipswitch is very interested in customer feedback on the existing documentation. We have made some significant changes with the release of WhatsUp Professional in the attempt to streamline the content through effective channels - ie online help and the Solutions Guide. However, we realize that users have specific preferences in the manner in which you would like to explore help topics and content.
Please provide content suggestions as well as format preferences to myself and Robert Armstrong directly. The current solutions guide is a living document and we are committed to continue working to improve and evolve our materials. Feedback and requests to: mailto:[EMAIL PROTECTED], mailto:[EMAIL PROTECTED] Thanks, Kelly Anderson Ipswitch, Inc. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Thursday, December 09, 2004 2:56 PM To: [EMAIL PROTECTED] Subject: RE: [WhatsUp Forum] Need "What's Up Pro" User Manual If you're writing 90% new text for the WUP on-line help, then why wouldn't it be readily available as a pdf? All of that manual content is getting inputted somewhere. ???? The on-line guide is great for quick one or two click go-to's, but when you want to kick back and actually read the contents, staring at a monitor and scrolling/clicking is irritating. Chris Powers Systems Engineer MCSE, CNA, Network+, A+ Keane IT Technical Services Jay Drew <[EMAIL PROTECTED]> Sent by: To: [EMAIL PROTECTED] [EMAIL PROTECTED] cc: pswitch.com Subject: RE: [WhatsUp Forum] Need "What's Up Pro" User Manual 12/09/2004 01:54 PM Please respond to WhatsUp_Forum I like the paper manuals because the yellow hi-liter doesn't work well on the monitor. White out doesn't work well either. Jay Drew At 10:33 AM 12/9/2004, you wrote: >The only problem with this scenario is that it ties you to the computer. >I, for one, prefer manuals so I can read study away from the desk and WiFi. > >Lloyd Belknap >NTD >Lawrence Berkely National Lab > >At 12:15 PM -0500 12/9/04, Robert Armstrong wrote: >>There is no printed User's Guide at this time. Everything that was in the >>User's Guide was migrated to the Online Help. As Professional is a new >>product, the Online Help was 90% written from scratch, and not from the >>standpoint of what is different between Gold and Professional. There are a >>few topics that lay out the differences, but there is no matrix that maps >>what was in Gold to what feature in Professional handles that functionality. >>Since release, I do see the need for this, and will work on it for the >>Solutions Guide. >> >>For How Tos, look in the Online Help under the functional area of the >>application. If you see holes in the coverage, you are welcome to email me >>directly with what you feel is missing. >> >>In the meantime, remember that Active Monitors = Monitors and Services, >>Passive Monitors = Events, Device Groups = Maps, and Actions = >>Notifications. >> >>Robert Armstrong >>Senior Information Developer >>Ipswitch, Inc. >> >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] Behalf Of Bryan Harrell >>Sent: Thursday, December 09, 2004 10:37 AM >>To: [EMAIL PROTECTED] >>Subject: [WhatsUp Forum] Need "What's Up Pro" User Manual >> >> >>I haven't been up on the site in the last week or so- is there a user >>manual for WUP in PDF format like what existed with WUG that can be >>D/L'd? >> >>What I've experienced so far in attempting to use the eval version is a >>bit frustrating trying to figure out why some of the services like >>TELNET that were checked under WUGv8.x successfully are failing their >>checks under WUP and sending out alerts to our end users. The last I >>checked, the online manual is seriously lacking in the "how to" >>department and I need all the help I can get without having to fumble >>thru the entire app trying to figure out what is configured where- some >>sort of a quick reference chart indicating where each feature is >>configured in both versions would be extremely helpful and allow a >>smoother transition to a new monitoring system... >> >>Still getting used to the new interface but am impressed with what I >>see so far (I really like the ability to set inter-map dependencies!) >> >> >>------------------------------------------------------------ >>Bryan Harrell, SPII >>Network Infrastructure - Tallahassee >>Fla. Dept of Revenue >>(850)-921-0700 SunCom 291-0700 >>------------------------------------------------------------ >> >> >>Please visit http://www.ipswitch.com/support/mailing-lists.html >>to be removed from this list. >> >>An Archive of this list is available at: >>http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ >> >> >>Please visit http://www.ipswitch.com/support/mailing-lists.html >>to be removed from this list. >> >>An Archive of this list is available at: >>http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ > > >Please visit http://www.ipswitch.com/support/mailing-lists.html to be >removed from this list. > >An Archive of this list is available at: >http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/whatsup_forum%40list.ipswitch.com/
