[WhatsUp Forum] WUG Web Server Granularity

[Arsenault Dan]

Title: Occasional Missed Checks....

I am using WUG V8.03HF2 and I am allowing our end users to view the web interface with the ability to "Access Tools" and "Access Full Log".  I also wanted to give them access to the statistics and outage reports, but when I do this, they also have the ability to reconfigure the recurring reports.  Having them reconfigure the recurring reports is a non-option for me.  Is there a way to just give them access to the stats and outage reports?   The setup is pretty simple.  There is one map with 25 sub-maps, each representing a location in North America.  Each of them is a single map.  I am using the .ini file format for the maps.  I am using the web server as is, out of the box and have not "customized" it with anything beyond what the program automagically set up.   Any advice would be appreciated.   I'm not ready to make the plunge to WUP from all that I have read so far on the list.   Thanks, Dan . . .   Dan Arsenault Network Administrator Siemens VDO Automotive Inc. 700 Park Avenue East Chatham, Ontario, Canada Voice: 519-436-3839 Fax: 519-436-3641 Email: [EMAIL PROTECTED] The message is intended only for the use of the intended recipient(s). It is confidential and may also be privileged and/or exempt from disclosure under applicable law. If you are not the intended recipient(s), you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message is strictly prohibited and may be illegal. If you are not the intended recipient(s), or have received this message in error, please notify the sender immediately by return E-mail and delete this message.   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, January 25, 2005 12:24 PM To: WhatsUp_Forum@list.ipswitch.com Subject: RE: [WhatsUp Forum] Occasional Missed Checks....   " I've tried changing the down to down for 2 minutes.  That only triggers an UP alert after it sees the device as down.  I don't get the alert for down but I get an alert for UP.   What I did in WUG was to change the poll to use services instead of ICMP.  That worked great and I was able to see that the system was up except when it could not get to the service (HTTP, FTP, Exchange, etc.).   I can't seem to find that option in WUP 2005. "    I raised this issue in a previous post. An Ipswitch rep on this forum stated that they are aware of the issue that even when you increase the trigger to 2 or 5 minutes an Up alert is still sent. She said that this was being addressed in service pack 1 due this first quarter.   Regarding polling services instead of ICMP, this is easy!  First double click your device (or right click/properties) and select the "Active Monitors" tab in the window. This is the same as the old services in WUG. Click add and add the service you wish to poll. You can configure each one and associated alerts/actions independently from each other.   If the service you want is not there you can create your own by selcting "Active Monitor Library" in the configure menu on the tool bar at the top.   Nonetheless, going back to the start of this thread, changing the service type will not help the amount of missed checks you will get as I have been there and tried that and we still get loads. I have ran WUP and WUG on the same server and on different servers for comparison and we still get excessive misses for the same checks in WUP relative to WUG. We are finding that this product is causing more tech support overhead than from not having any monitoring at all. If SP1 doesnt fix these issues then WUP will be in the trash very soon.   I suspect that the polls are not even leaving the host server at all. When I have some free time I may set up some packet tracing to try and discover why this annoying problem is occuring. *********************************************************************************** Gold Medal Travel E Mail disclaimer This e-mail contains proprietary information some or all of which may be legally privileged. It is for the intended recipient only. If an addressing or transmission error has misdirected this e-mail, please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print or rely on this e-mail. ***********************************************************************************