Craig,
 
Usually the cause of this is that the service is running as Local System
instead of an account that has privileges to view the service status on the
remote machine.  Check out this KB article:
 
http://support.ipswitch.com/kb/WG-19990802-DM02.htm
<http://support.ipswitch.com/kb/WG-19990802-DM02.htm> 
 
Jim

   _____  

From: [EMAIL PROTECTED] on behalf of Tate, Craig
Sent: Tue 5/31/05 5:46 PM
To: '[email protected]'
Subject: RE: [WhatsUp Forum] WUG8 monitoring Mcafee Groupshield



Ok... Weird sh...uhmm, schtuff here.... 
;) 

I've built my NT Service monitors, and in the map view they work like a 
champ! 
But if I shut down the WUG app, and then host it off as a web site, the 
services fail in the web view!! 
I don't get it! 

My WUG web server has been in place and running like a champ for over a year

now. All I did was change the maps in the config and assign the proper 
permissions in the WUG interface. 

It comes up, and shows my new/rebuild server map just as I expected it to, 
but on the 2 servers that I have extensive service monitoring, they blow up!

None of the service monitors work. 

Now, as an experiment, I started up WUG, max'd out the map (that was 
performing fine...)and then attached to the web server via browser and the 
servers was performing as expected. 

Anyone else here "get it"? 
TIA! 
-Craig 

-----Original Message----- 
From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> ] On Behalf Of Tate, Craig 
Sent: Tuesday, May 31, 2005 9:42 AM 
To: '[email protected]' 
Subject: RE: [WhatsUp Forum] WUG8 monitoring Mcafee Groupshield 

As per my original response to Sean... 
You rock too! 
;) 

Thanks for the spoon feeding! 
-Craig 
  

-----Original Message----- 
From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> ] On Behalf Of Bryan Harrell 
Sent: Tuesday, May 31, 2005 8:48 AM 
To: [email protected] 
Subject: RE: [WhatsUp Forum] WUG8 monitoring Mcafee Groupshield 

Craig, 

In WUG, Open "Configure" / "Monitors & Services".... same idea, just 
different menu structure. 

>>> [EMAIL PROTECTED] 05/27/2005 6:14:22 PM >>> 
Sean... 
what version of WUG are you on? 
I do not have an "Active Monitor Library" 
Was this something that you defined, or was this built into the program? 
  
-Craig 

  _____  

From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> ] On Behalf Of Sean McAnally 
Sent: Tuesday, May 24, 2005 10:00 AM 
To: [email protected] 
Subject: RE: [WhatsUp Forum] WUG8 monitoring Mcafee Groupshield 



It's actually pretty easy. 

Configure->Active Monitor Library 

Click New 

Choose NT Service Monitor 

Give it a name 

Click button next to Service Name 

Enter username and password for an account with rights on the email server 

Choose McAfee Groupshield service, or whatever it is called. 

That's about it. 

  _____  

From: [EMAIL PROTECTED] 
[mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> ] On Behalf Of Tate, Craig 
Sent: Tuesday, May 24, 2005 9:03 AM 
To: '[email protected]' 
Subject: [WhatsUp Forum] WUG8 monitoring Mcafee Groupshield 

Anyone done this? Created a custom service to monitor Groupshield on 
Exchange? 

If you have, can you throw a bone my way and give me a tip or two on how 
yours is set up? 

TIA! 

Craig Tate 



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