You could display the confidence or click through to the reasoning. Then the
user can better understand the quality of the answer.
Sent from my iPad
> On 17 Jun 2017, at 5:08 am, Pine W <wiki.p...@gmail.com> wrote:
> Perhaps of interest.
> ---------- Forwarded message ----------
> From: Chris Koerner <ckoer...@wikimedia.org>
> Date: Fri, Jun 16, 2017 at 8:31 AM
> Subject: [Design] Design in the Era of the Algorithm
> To: des...@lists.wikimedia.org
> Josh Clark on design principles for addressing flaws in machine learning.
> (via waxy.org)\
> "The answer machines have an overconfidence problem. It’s not only a
> data-science problem that the algorithm returns bad conclusions. It’s a
> problem of presentation: the interface suggests that there’s one true
> answer, offering it up with a confidence that is unjustified.
> So this is a design problem, too. The presentation fails to set appropriate
> expectations or context, and instead presents a bad answer with
> matter-of-fact assurance. As we learn to present machine-originated
> content, we face a very hard question: how might we add some productive
> humility to these interfaces to temper their overconfidence?
> I have ideas."
> Chris Koerner
> Community Liaison - Discovery
> Wikimedia Foundation
> Design mailing list
> Wiki-research-l mailing list
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