It seems I have not posed this as a question. The question is how could we better handle VIP subjects who give us feedback, attempt to edit either themselves or through an agent, or contact OTRS?
For example, could we assign some diplomatic people to handle such situations, I've noticed CBS does that. It's a skill. Fred > If we know a VIP or they knows us they do get rather gentle and forgiving > treatment. They may email Jimbo and a quiet word may be passed to someone > to counsel them regarding how to deal with the community and any problems > in their article. > > The thing is, VIPs generally get VIP treatment, personal and forgiving > attention. They may not be prepared, as a practical matter, to "work it > out with the janitor," so to speak. What could we do to improve our > interface with VIPs? > > After all, as said, famous people we know, or who know us, do get plenty > of help. They don't get to veto the content of their article, but careful > consideration is given to any issues they may have. > > As to who, let's just say that one or two have ended up here: > > http://wikimediafoundation.org/wiki/Advisory_Board > > Perhaps they might have some advice? > > There are limits; we're not going to completely satisfy someone who is > thin-skinned and cranky or totally puffed up over themselves, but I'm > sure we could do better even with someone like that. > > Fred > > > _______________________________________________ > WikiEN-l mailing list > [email protected] > To unsubscribe from this mailing list, visit: > https://lists.wikimedia.org/mailman/listinfo/wikien-l > _______________________________________________ WikiEN-l mailing list [email protected] To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
