On 12 September 2012 17:08, David Gerard <[email protected]> wrote: > On 12 September 2012 16:50, Matthew Jacobs <[email protected]> wrote: > > > One problem with that approach is that OTRS is not seen as representative > > of WP; the administrators are. If the admins are widely perceived as > being > > dicks (probably because way to many of them behave like dicks a large > > portion of the time), then OTRS is going to continue to be ineffective at > > changing the perception of WP as unfriendly and more concerned with > > protecting territory than having accurate information. > > > I think that's a bit of an inside view. The outside world can't tell > an admin from a non-admin, there aren't generally little tags on > people's sigs. So the problem is more general dickishness, not > specifically admin dickishness. > > As far as I can tell, outsiders like to have someone central to > approach, e.g. the email address. > > (I vaguely understand someone gave Roth/his biographer the wrong > answer, i.e. needing a secondary source rather than a referenceable > self-statement. That's a different problem, of course.) > > > - d. > > I figured out where; there is also UTRS (note the U) which is a separately maintained support tool (staffed by English Wikipedia admins) for requesting unblocks.
We probably need to look into how people are filtered to these things. (I also am not sure why we have UTRS over OTRS, and why the participants are not told to pass such issues onto OTRS who are more experienced in handling them). Tom _______________________________________________ WikiEN-l mailing list [email protected] To unsubscribe from this mailing list, visit: https://lists.wikimedia.org/mailman/listinfo/wikien-l
