Just a quick reply: We have been in touch with Martin Edenhofer a few months ago and I will try to reach out to him today.
Best, Nicole On 21 February 2013 13:07, Sumana Harihareswara <[email protected]> wrote: > I am sorry for breaking threading; my "undigestify" plugin is giving me > an error. > > I'm looking at <https://bugzilla.wikimedia.org/22622> -- "Upgrade > Wikimedia OTRS installation from 2.4.x CVS to the latest version > (3.2.1)" -- and I see that Wikimedia Foundation's Rob Halsell has been > trying to get in touch with Martin Edenhofer, the OTRS inventor, to get > him onto the next step of helping out. If anyone knows Edenhofer and > can ask him to reply, that would be great, even if it's just to say > "sorry but this isn't something I can take on". Resolving that will > reduce the "cookie-licking" > <http://communitymgt.wikia.com/wiki/Cookie_Licking> and make it easier > for others to coordinate. > > I believe one thing that's needed is a clear commitment or confirmation > from the Foundation -- do we plan to upgrade or replace OTRS, or not? > If so, what is our timeframe? I've asked CT Woo, head of WMF Operations, > to please comment on the bug or on the list. Since there are security > implications, I've also notified our Security Engineer, Chris Steipp, to > remind him of the current situation. > > And another thing that's needed is clarity from WMF Legal on whether it > would be okay for a chapter or other affiliated group to work on > upgrading/moving/hosting/switching from OTRS, and whether there are EU > data privacy restrictions. So I've asked Legal for comment. Once we > understand that better, I can help Peter Gervai and Madman get going, > whether to help with an in-place upgrade, a move, or something else; > thank you so much for your offer! > > Rjd0060, thanks for the link to open bugs in WMF's Bugzilla about OTRS > problems > <https://bugzilla.wikimedia.org/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&component=OTRS&product=Wikimedia>. > I've asked our Bug Wrangler, Andre Klapper, and our bug wrangling > intern Valerie Juarez, to take a look at those tickets just to > double-check their priority so it's clear what problems the out-of-date > OTRS system is causing. > > I've also emailed labs-l to follow up on Madman's question regarding the > status of <https://labsconsole.wikimedia.org/wiki/Nova_Resource:Otrs> > (the OTRS Labs project). > > Thomas Morton, if you can forward me the note where the WMF promised an > update to OTRS early this year, that would be great to help me chase > this down. :-) > > I am glad that people have been bringing this up and pushing for a > better toolset and experience for our volunteers. Hope I can help. > > -- > Sumana Harihareswara > Engineering Community Manager > Wikimedia Foundation > > _______________________________________________ > Wikimedia-l mailing list > [email protected] > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l -- Nicole Ebber International Affairs Wikimedia Deutschland e.V. | Obentrautstr. 72 | 10963 Berlin Tel. +49 30 219158 26-0 http://wikimedia.de Wikimedia Deutschland - Gesellschaft zur Förderung Freien Wissens e.V. Eingetragen im Vereinsregister des Amtsgerichts Berlin-Charlottenburg unter der Nummer 23855 B. Als gemeinnützig anerkannt durch das Finanzamt für Körperschaften I Berlin, Steuernummer 27/681/51985. _______________________________________________ Wikimedia-l mailing list [email protected] Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l
