The Communications team relies on OTRS volunteers every week, so I really enjoyed reading this report and learning more about your critical contribution to our movement. I passed this along to some of our colleagues outside the WMF that help support media inquiries, and got this response that I wanted to share:
"Wow....OTRS is kind of magical. It's incredible that it's mostly handled by volunteers -- amazing humans! Thanks for sharing :)" Thank you again for all the wonderful work you do! Katherine On Tue, Mar 3, 2015 at 5:45 PM, Samuel Klein <[email protected]> wrote: > This is a quite wonderful report, and interesting data. Thank you, Patrik. > > On Wed, Feb 25, 2015 at 10:48 AM, pajz <[email protected]> wrote: > > > Hi everyone, > > > > it is my pleasure to announce the release of the 2014 annual report on > > Wikimedia's OTRS and specifically the Volunteer Response Team's > > activities. Please find it at > > > > https://tools.wmflabs.org/otrsreports/annual/2014 > > > > If you have any questions or comments, please leave them at > > <https://meta.wikimedia.org/wiki/Talk:OTRS/Reports/2014>. > > > > About OTRS/the Volunteer Response Team: The Volunteer Response Team is > > the group of volunteers that handles email traffic related to the > > Wikimedia projects, from general inquiries to file permission emails. > > The software they use is called OTRS, and our installation of OTRS is > > also used by several other users within our movement, including > > chapters, WMF staff, oversighters, Wikimania organizers etc. For more > > information, see <https://meta.wikimedia.org/wiki/OTRS>. > > > > On behalf of the OTRS administrators, > > Patrik (User:Pajz) > > > > _______________________________________________ > > Wikimedia-l mailing list, guidelines at: > > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines > > [email protected] > > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, > > <mailto:[email protected]?subject=unsubscribe> > > > > > -- > Samuel Klein @metasj w:user:sj +1 617 529 4266 > _______________________________________________ > Wikimedia-l mailing list, guidelines at: > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines > [email protected] > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, > <mailto:[email protected]?subject=unsubscribe> > -- Katherine Maher Chief Communications Officer Wikimedia Foundation 149 New Montgomery Street San Francisco, CA 94105 +1 (415) 839-6885 ext. 6635 +1 (415) 712 4873 [email protected] _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines [email protected] Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[email protected]?subject=unsubscribe>
