On Wed, Nov 14, 2012 at 11:55 AM, Charles Matthews < [email protected]> wrote:
> On 14 November 2012 00:00, Andreas Kolbe <[email protected]> wrote: > > > And there is. Oliver's revamp of the Contact Us pages has made a huge > > difference, because previously, PR professionals would pass three > > invitations to fix the article themselves before they would come to the > OTRS > > e-mail address. > > > > But there is still room for improvement. OTRS e-mails should be > responded to > > the same day, not up to four weeks later. Is anyone collecting data on > how > > quickly OTRS mails are responded to? Are those data public? If not, > there is > > another potential area for improvement. > > What WSQ said. > > Also, rethinking the "contact us" route is one thing, encouraging more > people to use it early is another. The first may well be helpful, the > second in current circumstances is not going to improve things. Some > of your questions here are clearly for the WMF. > > Charles > For better or worse, Wikipedia is the number one Google link for pretty much everything and everyone. With that comes a responsibility to get things right; a responsibility we cannot live up to, given the open editing system we've got, and the number of articles and editors we've got. Andreas
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