Gerard Meijssen wrote:
> Hoi,
> People _do_ post problems using Bugzilla.. What you are saying is that the
> _intention_ is not to use it for urgent sysadmin stuff. New bugzilla bugs
> _are_ posted on IRC in order to get people's attention. This real time
> attention negates your assertion that it is not treated as urgent.
> <grin> my point is that it is a de facto important tool for sysadmin work
> even when this is not intentional </grin>
> Thanks,
>      GerardM


Bug reports show at #mediawiki, so if nobody noticed and someone posts
at bugzilla that xy.wikipedia.org editing is broken it is *likely* that
some of the regulars will notice, verify and pass to #wikimedia-tech

On outages there are 4-5 bugs about "wikipedia is broken". Which means
work to close them. All of us at #wikimedia-tech already knew about it.
If you send people to bugzilla at least tell them to do a search before.
And people joining at IRC, look at the topic before complaining, too.


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