That's exactly my point :) Most Firefox bugreporters are ordinary users so if they are able to report a bug then Mediawiki users can do it as well because they are basically the same group of Internet users. And again, my suggestion is not hard, it's about giving ordinary people a number of things they might want to think about when submitting a report. This certainly will not scare people away, in the worst case they will ignore the questions.
On Sun, Feb 13, 2011 at 11:16 PM, Daniel Friesen <li...@nadir-seen-fire.com>wrote: > Actually our "users" could be anyone who reads Wikipedia and notices > there's something wrong with what MediaWiki is doing or thinks there is > something about the ui we need to fix. > > They don't even have to be as advanced as a Firefox user... they could > be a random "human" who doesn't even know they can install a browser > other than Internet Explorer on their computer. > > If someone is already saying it's harder to report a bug to Mozilla > about something they usually install themselves, I don't think we want > reporting to be as hard when we have "users" who don't even know it's > something they can install. > > ~Daniel Friesen (Dantman, Nadir-Seen-Fire) [http://daniel.friesen.name] > > On 11-02-13 07:53 PM, Diederik van Liere wrote: > > Dear James, Amir and fellow wikimedia devs, > > > > I understand your concern and I am not suggesting that we should force a > > user to enter all Bugzilla fields but add those 5 questions as a > guideline > > in the free-text form. Reporters can use it when they feel uncertain what > > information we are looking for but they are not forced to stick to any > > format in particular. > > > > Additionally, I think that Mediawiki users are as technological advanced > as > > Firefox users so I don't think this will scare somebody away. If we > really > > want to make it easier for people to file a bug then we should add a > simple > > wizard to guide them through the process. In particular choosing the > right > > product and component can be quite confusing / intimidating for somebody > new > > to Medawiki. > > > > On Sun, Feb 13, 2011 at 9:43 PM, James Alexander > > <jalexan...@wikimedia.org>wrote: > > > >> On 2/13/2011 8:46 PM, Diederik van Liere wrote: > >>> I think we can draw some inspiration from Mozilla's use of Bugzilla and > >>> particular the format they are encourage users when submitting a > >> bugreport: > >>> 1) Steps to reproduce > >>> 2) Expected result > >>> 3) Actual result > >>> 4) Reproducible (by bugreporter): always / sometimes > >>> 5) Version information, extensions installed, database used (this > >>> information is dependent on the skill level of the bugreporter and > maybe > >> we > >>> can add make this information easily retrievable if it's current not > easy > >> to > >>> determine. > >>> > >>> So maybe we can paste these 5 steps (or something similar) in the > initial > >>> form used to file a bugreport. > >>> > >>> This would increase the quality of bugreports and make it easier for > bug > >>> triaging. > >> I can totally understand the idea behind this but I think Amir brings up > >> the concern about this best: > >> > >> On 2/13/2011 5:56 PM, Amir E. Aharoni wrote: > >>> bugzilla.wikimedia.org is the tracker where i report more bugs than > >>> elsewhere. The second is bugzilla.mozilla.org . It's not because > >>> Firefox has less bugs (quite the contrary!) but because Mozilla's > >>> tracker requires me to fill more fields, such as steps for > >>> reproduction. This may encourage detailed reporting that helps > >>> developers solve the bugs, but it may also discourage people from > >>> reporting them in the first place. > >>> _______________________________________________ > >>> Wikitech-l mailing list > >>> Wikitech-l@lists.wikimedia.org > >>> https://lists.wikimedia.org/mailman/listinfo/wikitech-l > >>> > >> Gathering all that information on a bug report form could quite clearly > >> make it easier to reproduce bugs and may make resolving them easier but > >> I worry that the harder and/or more complicated we make the reporting > >> the more likely we are to scare someone away from taking the time to > >> file the bug (which we want). I'm not totally sure where the best > >> balance there is. > >> > >> -- > >> James Alexander > >> Associate Community Officer > >> Wikimedia Foundation > >> jalexan...@wikimedia.org > >> +1-415-839-6885 x6716 > >> > >> > >> _______________________________________________ > >> Wikitech-l mailing list > >> Wikitech-l@lists.wikimedia.org > >> https://lists.wikimedia.org/mailman/listinfo/wikitech-l > >> > > > > > > _______________________________________________ > Wikitech-l mailing list > Wikitech-l@lists.wikimedia.org > https://lists.wikimedia.org/mailman/listinfo/wikitech-l > -- <a href="http://about.me/diederik";>Check out my about.me profile!</a> _______________________________________________ Wikitech-l mailing list Wikitech-l@lists.wikimedia.org https://lists.wikimedia.org/mailman/listinfo/wikitech-l
