Triage without followup is worthless, so as far as I know they are both components of that job.
-- brion On Nov 14, 2011 4:02 PM, "Jay Ashworth" <[email protected]> wrote: > ----- Original Message ----- > > From: "Brion Vibber" <[email protected]> > > > > No, I meant more "one specific person whose situational awareness scope > > > specifically includes the collective status of tickets, software or > > > operations" (probably one of each, depending on the size of the > > > problem). > > > > As a general escalation path one should start with the bugmeister > > (that's hexmode / Mark Hershberger), whose job it is to prioritize > issues and > > distribute them to folks who can work on them. Since figuring out just > > which part of what goes where sometimes is much easier with more > > historical context, old-timers like me can also help direct these to the > right > > people (or be the right person). > > > > Don't be afraid of being unsure who to send it to at first; we're much > more > > likely to *get* it to the right person if the communication channels are > > open, even if our first response is a "what the heck is this????". :) > > Yeah, but you're not answering the question I'm asking, Brion. The issue, > as > I understood it, was "how did this bug (which was not Jay's :-) get lost in > the shuffle?" > > My followup question was: "is there someone's whose job is to keep track of > that?" Mark's job, as you describe it, is triage, not followup. Is it > *also* > followup? Or has that task not been assigned? > > Cheers, > -- jra > -- > Jay R. Ashworth Baylink > [email protected] > Designer The Things I Think RFC > 2100 > Ashworth & Associates http://baylink.pitas.com 2000 Land > Rover DII > St Petersburg FL USA http://photo.imageinc.us +1 727 647 > 1274 > > _______________________________________________ > Wikitech-l mailing list > [email protected] > https://lists.wikimedia.org/mailman/listinfo/wikitech-l > _______________________________________________ Wikitech-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikitech-l
