----- Original Message ----- > From: "Brion Vibber" <[email protected]>
> > No, I meant more "one specific person whose situational awareness scope > > specifically includes the collective status of tickets, software or > > operations" (probably one of each, depending on the size of the > > problem). > > As a general escalation path one should start with the bugmeister > (that's hexmode / Mark Hershberger), whose job it is to prioritize issues and > distribute them to folks who can work on them. Since figuring out just > which part of what goes where sometimes is much easier with more > historical context, old-timers like me can also help direct these to the right > people (or be the right person). > > Don't be afraid of being unsure who to send it to at first; we're much more > likely to *get* it to the right person if the communication channels are > open, even if our first response is a "what the heck is this????". :) Yeah, but you're not answering the question I'm asking, Brion. The issue, as I understood it, was "how did this bug (which was not Jay's :-) get lost in the shuffle?" My followup question was: "is there someone's whose job is to keep track of that?" Mark's job, as you describe it, is triage, not followup. Is it *also* followup? Or has that task not been assigned? Cheers, -- jra -- Jay R. Ashworth Baylink [email protected] Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 _______________________________________________ Wikitech-l mailing list [email protected] https://lists.wikimedia.org/mailman/listinfo/wikitech-l
