On Thu, 18 Nov 2004 07:22:47 -0500, I wrote:
>>After installing Symantec's Norton Ghost I had problems with WinXP Pro's
>>system
>>turnoff (vs. restart). WinXP stalls on the final shutdown screen.
On Mon, 21 Mar 2005 21:28:15 -0500, I wrote:
>Hello again... just to bring anyone who is interested up-to-date about what I
>just
>discovered about this DRIVER_POWER_STATE_FAILURE as it is more accurately
>known.
>
>I'm fairly certain the problem is caused by a conflict between Kaspersky
>AntiVirus
>and Ghost 9. So far my only "solution" is to remove one or the other. I have
>played with Kaspersky enough to determine if there is a setting that can be
>changed which will let these two programs co-exist.
Here is my last exchange with a Symantec Product Support Analyst with his
comments
in "quotes" after I indicated I had identified the source of the problem which
I've been dealing with for the last four months. <very big sigh>
"I am sorry, I was aware of this issue with the Kaspersky AntiVirus program. I
thought you were using Norton AntiVirus."
You never asked and I didn't know this was a problem. btw, there is no
strong/real
reason for not using NAV other than I already had Kaspersky on my system when I
first started looking at Ghost 9.
"A computer should never have 2 AntiVirus programs installed on it. Having 2
AntiVirus programs installed on a system usually causes problems. And at times
Windows will not even be able to boot to normal mode."
Craig, I didn't have two AV programs on my system. I only installed NAV last
night
when I discovered what the problem was.... So the problem, as I see it, is not
that I have two AV programs (which I didn't/don't have) but that there is some
sort of conflict between Kaspersky AV and Ghost 9.
Since I've been successfully using Kaspersky for some months now without a
problem
with other programs, there must be some sort of setting or conflict between
what/how things are monitored in KAV and G9. I've exited out of Kaspersky AV
before shutdown but this hasn't worked. Any other thoughts or do you want to
close
this matter? It would be nice if we could come up with a solution for Symantec
KnowledgeBase.
--
----------------------------------------
WIN-HOME Archives: http://PEACH.EASE.LSOFT.COM/archives/WIN-HOME.html
Contact the List Owner about problems: [EMAIL PROTECTED]
Unofficial Win-Home List Members Profiles Page
http://winhome.wavijo.com/
