I was expecting her domain to become availabe soon and we were going to try
to get it back - but the idiots renewed it - her account is currently "in
collection" and they don't have a valid credit card on file.
On 10/24/05, Diane Poremsky <[EMAIL PROTECTED]> wrote:
>
> My opinion of 1and1 went down a lot the past few days. A friend has a
> domain there under the 3 yr free plan, along with a domain name for $6/yr.
> Her domain stopped working some time ago, but being ill, she didn't discover
> it until recently. She figured they closed the hosting account for non-use,
> as she got sick before she had time to put anything up. The domain name is
> registered to her until Dec 1 2005 so she decided to transfer it to my
> account at godaddy (then use domain forwarding) before it expires, so she
> doesn't have to renew it with 1and1. Well, the transfer won;t go through
> because she set up the registrants address using sales@ the domain - and has
> no access to those mailboxes anymore. So she contacted 1and1 support. It
> took two emails to find out the domain is locked and to unlock it she needs
> to call a UK number - which google shows is a collection agency 1and1 uses.
> Yeah, right, she's going to make an international call to a collection
> agency - they have her number in the whois records - they can call her if
> they want to collect. (Why they couldn't tell her it was locked in the first
> email is beyond me.)
>
> Now.. remember, she signed up for the free 3 yr plan... so there is no
> hosting fee. There is a domain name fee, but if they couldn't bill the card
> (that's what i figure happened, especially after reading posts about 1and1
> at a UK complaint site) why did they renew the domain name or not delete it
> after 30 days or so of non-payment? She never received a notice that there
> was a problem either.(She's pretty sure she was charged for the domain name
> last december but forgets which card she used and needs to find all the
> bills.) They coulda deleted the registration months ago... instead of
> apparently turning it over to collection agency (for $6!!!!). Oh, and since
> we made an attempt to transfer the domain, they changed the status to
> CLIENT-TRANSFER-PROHIBITED. (It's not registrar locked - so if someone knows
> how to swipe it... <g> )
>
> Needless to say, we're waiting for the name to expire and i'll try to buy
> it back for her.
>
> --
> Diane Poremsky
> [EMAIL PROTECTED]
>
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