Hello Wayne n all, 2nd'ed. Its the customer service that sets an engineer apart and raises their profile in the clients mind! From that point on, they do your advertising for you !! ;-)
On Sunday 09 April 2006 06:02, Wayne Johnson Scribbled: > At 03:00 PM 4/8/2006, Chuck Andrews typed: > >I refuse to give that video card another chance. > > Just like AMD CPUs & mombos other than ASUS that would cost you & > your clients less. It's no wonder Dell is the leader. I thought > mom/pop shops were suppose to be about giving the client the best > value for the dollar but I guess that's not so in all instances. > > >A video card burnout due to overheating may have caused the > >motherboard failure. I will not risk a hundred dollar motherboard on > >an old video card that has a sticky fan. > > I've rebuilt many a system with a burned out mombo & have always > replaced the existing video card with no ill effects. Why add more > expense onto the client especially if you want them to come back? > > What happens if the client's son burns so many CDs on the hottest day > of year in a house with no AC & the mombo gives up the ghost? That > would have nothing to do with the video card or the ps. I only > charge for the one bad component & not all the components that I > tried until I got the right one. I do notify the client that other > components have been unduly stressed therefore their life span may > have been reduced but certainly don't build them nearly a whole new > machine unless of course they want one. > > Since I had the machine a part I always clean the other components > while I'm at it as an added service & I do not charge for the added > service even tho I list it on the invoice so the client can clearly > see to what extra extent I go to in order to give them the best value > for the money even if it's just a repair. > > ----------+---------- > Wayne D. Johnson > Ashland, OH, USA 44805 > <http://www.wavijo.com> -- Best Regards: Derrick. Pontefract Linux Users Group. plug at play-net.co.uk -- ---------------------------------------- To Change your email Address for this list, send the following message: CHANGE WIN-HOME your_old_address your_new_address to: [EMAIL PROTECTED] Note carefully that both old and new addresses are required.
